Live chat agent

Job Title: Live Chat Agent

Company: Stratus Hydration, Inc.

Location: Houston, Texas, United States

Employment Type: Full-Time

Salary: USD $70,720 - $79,040 per annum

Job Overview

Stratus Hydration, Inc. is a forward-thinking organisation dedicated to providing innovative hydration solutions for health-conscious consumers. We are seeking a motivated and articulate Live Chat Agent to join our customer-focused team. In this role, you will be the first point of contact for our customers, offering exceptional support and guidance on our range of products designed to enhance hydration and promote overall wellness. The ideal candidate will be a superb communicator with a passion for the health and wellness industry and a commitment to delivering an outstanding customer experience.

Responsibilities

Engage with customers via live chat to answer enquiries in a professional, friendly, and timely manner.

Provide comprehensive information about our hydration products, their features, and their benefits for an active lifestyle.

Assist customers with placing orders, tracking deliveries, and processing returns or exchanges.

Effectively troubleshoot and resolve customer issues to ensure a high level of satisfaction and retention.

Develop and maintain an expert level of product knowledge to address all customer questions accurately.

Actively listen to and collect customer feedback, sharing valuable insights with the wider team to support continuous improvement.

Uphold the company's brand voice and commitment to quality and sustainability in every interaction.

Qualifications

Proven experience in a customer service role, with direct experience using live chat platforms being highly advantageous.

Exceptional written communication skills in English, with impeccable grammar, spelling, and punctuation.

Strong problem-solving abilities and the capacity to think critically to find effective solutions for customers.

A genuine interest in health, wellness, and fitness.

Excellent organisational skills with the ability to manage multiple conversations simultaneously without compromising on quality.

Proficiency in using customer service software and CRM systems.

A proactive and positive attitude with a strong desire to help others.