IT Support Specialist

▶︎ Job Details
・Job Title: Internal IT Specialist
・Client: Japanese IT company
・Working Location: Plano, Texas, USA
・Working style：Hybrid
・Employment Type: Full-time
・Salary: DOE
・Benefit: Insurance, PTO, 401K
・Visa Support: No
・Working Hours: Full-time (Occasional evening/weekend work required)
・Language: English (Required) / Japanese (Not required, but a plus)

▶︎ Key Responsibilities:
・Prepare, configure, and deploy PCs, laptops, and peripheral devices
・Perform basic network configuration and troubleshoot connectivity issues
・Manage user accounts (Microsoft 365, MFA, access permissions)
・Provide internal IT support via ticketing systems, email, chat, and in-person
・Maintain IT assets, inventory, and lifecycle tracking
・Support office IT infrastructure (Wi-Fi, printers, meeting room devices, etc.)

・Design, develop, and maintain Power Apps (Canvas and Model-driven)
・Build and manage Power Automate workflows for business and IT operations
・Gather requirements from internal teams and translate them into technical solutions
・Develop and maintain AI agents (e.g., Copilot Studio)
・Automate helpdesk processes (MFA reset, FAQ responses, etc.)
・Support workflow automation and system integrations
・Identify opportunities to improve efficiency through AI and automation
・Create and maintain technical documentation and user guides
・Contribute to process improvement and standardization initiatives

▶︎The right candidate will possess:
・Strong internal IT support experience with a customer-focused mindset
・Hands-on experience with Power Platform solutions
・Interest or experience in AI and workflow automation
・Strong documentation and communication skills
・Ownership, accountability, and ability to work independently

▶︎Required Qualifications & Skills:
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Experience in internal IT operations (PC setup, user support, basic networking)
• Hands-on experience with Microsoft Power Apps and Power Automate
• Basic understanding of AI agents, chatbots, or workflow automation tools
• Experience supporting Windows environments and Microsoft 365
• Strong troubleshooting and documentation skills