Care Coordinator

About the Role We are seeking a dedicated Senior Care Coordinator to help remove barriers to healthcare, ensuring patients can access, afford, and remain on the life-changing therapies they need. In this fully remote role, you will help streamline patient onboarding, qualification, and adherence while delivering an empathetic and supportive customer experience. Key Responsibilities Handle inbound and outbound calls, aiming for one-call resolution while identifying patient needs. Investigate and resolve patient and physician inquiries in a timely, compassionate manner. Process new applicants by interacting with patient referral sources and stewarding accounts from initial contact through final approval or denial. Create and complete accurate referrals and applications, keeping up to date on policy or procedural changes. Enter detailed information into proprietary software while conversing over the phone. Report adverse events accurately and within required timeframes. Prioritize multiple assignments and work independently with a sense of urgency. Qualifications High School Diploma, GED, or equivalent work experience (1–3 years in a related field preferred). Previous customer service or call center experience preferred. Clear knowledge of Medicare, Medicaid, and Commercial payer policies/guidelines for coverage preferred. Understanding of Medical, Supplemental, and pharmacy insurance benefit practices. Excellent written and oral communication, problem-solving, and mediation skills. strong people skills demonstrating flexibility, empathy, persistence, and trust. Robust computer literacy, including high data-entry proficiency and experience with MS Office. Ability to work independently, resolve complex problems, and potentially provide guidance to less experienced team members. Work Schedule & Training Employment Type: Full-time (40 hours/week). Business Hours: Must have the flexibility to work any shift Monday–Friday between 7:00 AM and 8:00 PM CST. Training: New hire training will take place 8:00 AM–5:00 PM CST (mandatory on-camera attendance is required).

salary: $19.99 - $20 per hour
shift: First
work hours: 7 AM - 8 PM
education: High School

Responsibilities

· Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
· Responsible for reporting adverse events within the required timeframe
· Create and complete accurate referrals and applications and keep updated on policy or procedural changes
· Investigate and resolve patient/physician inquiries and concerns in a timely manner
· Enter detailed information into company proprietary software while conversing via telephone
· Place outbound phone calls for patient follow ups or confirmations
· Demonstrate superior customer support talents
· Interact with the patient referral sources to process new applicants
· Steward patient accounts from initial contact through final approval/denial
· Prioritize multiple, concurrent assignments and work with a sense of urgency

Skills

• inbound calls
• outbound calls
• one call resolution

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.