Digital Assets Vendor and Fiduciary Oversight Director (AVP)

The Director will lead the Digital Assets Vendor and Fiduciary Oversight team , overseeing daily operations, vendor coordination, and governance for digital asset workflows. This role ensures quality assurance over vendor service level agreements, independent reconciliations, and escalations while driving strategic initiatives, risk management, and talent development.

Key Responsibilities

Leadership & Team Management

• Supervise a team of associates and supervisors; conduct 1:1s, performance reviews, and career development planning.
• Attract, retain, and develop talent aligned with WM Operations leadership principles.

Operational Oversight

• Direct daily digital assets oversight support activities, including lifecycle management, reconciliations, and exception resolution.
• Ensure client service escalations are resolved promptly and documented.

Vendor & Stakeholder Coordination

• Act as primary liaison with vendors and internal partners (Risk, Technology, Finance) for service level oversight, data integrity and issue resolution.
• Oversee governance and control frameworks, ensuring compliance with firm policies and regulatory standards.

Risk & Control

• Implement robust oversight of operational controls and escalation protocols.
• Maintain readiness for BCP events and confirm operational continuity across regions.

Strategic Initiatives

• Drive process improvement, automation, and integration projects to enhance efficiency and scalability.
• Contribute to roadmap planning for Digital Asset operations and vendor enhancements.

Preferred

• Experience with crypto or digital asset operations, reconciliations, and vendor management.
• Familiarity with case management and operational reporting tools.
• Background in WM Operations governance and risk frameworks.

Required

• Minimum 4–6 years in governance, oversight or operations leadership within financial services.
• Proven ability to manage high-performing teams and complex operational environments.
• Strong communication and stakeholder management skills; ability to influence across internal and external partners.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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