Bilingual Wireless Customer Service Representative - Paid Training Provided

Job Description

Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Join Boost Mobile as we build the newest 5G network and lead the way in wireless innovation! Be part of a dynamic team at our cutting-edge El Paso facility, where you'll work with the latest advancements in wireless technology, including our state-of-the-art 5G network. This is your chance to work with some of the most advanced solutions in the industry and become a subject matter expert in the field. We offer career growth opportunities, competitive pay, and a comprehensive benefits package!

What’s In It For You?

• Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year!
• Comprehensive Benefits: Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
• Exclusive Perks: Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
• Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
• Continued Education: Tuition Reimbursement to support your career development

Job Duties and Responsibilities

Customer Service Representative:

$16.50/hr + $0.50 language differential with opportunity to increase pay to $18.15/hr within 60 - 90 days. No experience required. Entry-level candidates welcome - we provide full-time paid training!

Hybrid Work Schedule:

• First 60 Days : You’ll work exclusively from our El Paso location.
• After 60 Days : The position becomes hybrid, requiring you to report to the El Paso location 3-4 days a week and work remotely 1-2 days a week.
• Please note, the ability to work on a hybrid schedule may change based on business needs and performance. You must be able to report to the El Paso location as required.

What You’ll Be Doing:

• You will be the voice of the company to our customers, focused on preventing future problems and promoting our services
• Maintain strong knowledge of our wireless products, accessories and pricing plans
• Accurately respond to customers’ questions regarding billing, devices, product features, troubleshooting, and hardware operation through one-call resolution
• Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
• Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

Skills, Experience and Requirements

Skills & Requirements:

• Customer Service: Effectively engage with customers, address their needs, and provide assistance in a manner that ensures a positive experience and builds lasting relationships
• Dependability: Consistently meet expectations, maintain reliability, and follow through on commitments to both customers and team members
• Resilience: Maintain a positive attitude, adapt to changing circumstances, and recover quickly from challenging or stressful situations
• Problem Solving: Identify, analyze, and resolve customer issues or inquiries effectively and efficiently
• Continuous Development: The ongoing process of enhancing skills, knowledge, and capabilities to improve performance and adapt to customer needs and industry trends
• Multitasking: Efficiently handle multiple tasks, inquiries, or issues simultaneously without compromising the quality of service
• Requirements: Must be able to speak fluently with customers in Spanish and English, High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; s martphone or device with active network connection; pre-employment screen
  • $2/hr additional per hour worked after 6 pm
  • $2/hr additional per hour worked on weekends
  • These differentials compound , meaning if you work both after 6 PM and on the weekend, you'll earn an additional $4/hr for those shifts!

Our Training Program Offers You:

• Improved skills, such as soft-skills, technical skills, and company-specific knowledge
• Information on our growing Wireless business and knowledge on how to make changes to plans, devices, and other account-specific information
• Information on our customer facing tools, and how to properly use them to resolve issues
• Instructor led courses to ensure retention of knowledge and to increase engagement as we cover new material
• Hands-On learning through roleplays, call observations, and call practice

Benefits:

From versatile health perks to new career opportunities, check out our benefits on our careers website .

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )
Salary Ranges

Compensation: $16.50/Hour