Customer Service Representative

Allied Reliability is seeking a Customer Service Representative for Chemical Plant Operations.

 Technical Responsibilities:

• Work directly with customers to arrange their shipment needs
• Track and trace shipments, as required
• Track and maintain inventory levels, coordinate logistics for shipments, and ensure products reach customers as scheduled
• Facilitate transportation of products to customers, including scheduling carriers and ensuring vendor compliance with company objectives
• Processing customer orders and ensuring timely shipment to meet contract deadlines
• Develop and maintain customer data files to prepare and ship orders correctly and expediently
• Document and update customer records based on client interactions
• Maintain relationships with carriers, agents and internal / external customers, providing exceptional customer service and attending to any client issues with the sales executive
• Serve as a primary point of contact for customers, communicating proactively about project status, and handling customer service via various channels like phone, email, and chat
• Troubleshoot and resolve customer complaints and problems with products or services
• Understand department process flow, constantly looking for areas of improved efficiency, collaborating with the sales team
• Collaborate with sales personnel to ensure accurate information regarding customer accounts and quotes
• Collaborate with logistics and productions to ensure accurate information regarding product availability and production schedules
• Prepare project activities and special reports as requested by management
• Assist marketing personnel in resolving problem accounts regarding product availability, credit, and customer service
• Inform management regarding any discrepancies in products
• Conduct activities in adherence to the company's Safety and Quality Management Systems

KNOWLEDGE:

• Knowledgeable in ERP systems
• General knowledge about Distribution, Shipping and Receiving

EXPERIENCE:

• Minimum 2 years of customer service experience
• Proficiency in word, excel, and ERP – business management softwares such as SAP, Oracle Netsuite, Epicor, Infor, Biztrack, Microsoft Dynamics 365
• Preferred, 2 years experience in international freight transport and logistics (preferred Forwarder) and automotive client operations
• Experience in export and import operations management
• Excellent customer service skills
• Experience with international traffic/ commerce

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