Imaging Office Assistant

:

Facility : Baylor Scott & White Medical Center - Round Rock

Department : Imaging

Status : Full Time, 40 hours a week

Shift: Monday - Friday, 10:00am to 7:00pm

About Us

At Baylor Scott & White Health, we promote well-being for everyone. It's the largest healthcare system in Texas that encourages healthy living.

Our Core Values are:

• We Serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

JOB SUMMARY

The Imaging Office Assistant helps imaging team members, patients, physicians and their staff. Collects, reviews and examines data and prepares reports. Responds to or routes routine inquiries from external or internal sources with own correspondence or other messaging.

ESSENTIAL FUNCTIONS OF THE ROLE

• Accurately and rapidly prepares a variety of routine communications, reports, forms and correspondence.
• Answers and screens phone calls for the office or department; routes calls as appropriate within established customer service guidelines; accurately records messages and delivers to the appropriate party in a timely manner. Establishes and takes appropriate action as required.
• Greets visitors, guests and/or employees promptly and courteously; ascertains their needs and provides assistance in accordance with established policies and procedures or, if unable or unqualified to assist, promptly refers to the appropriate party or department.
• Creates and diligently maintains a variety of confidential files in accordance with established policies and procedures.

KEY SUCCESS FACTORS

• Knowledge of office procedures.
• Able to provide consistently excellent customer service with lenity, patience and confidence.
• Able to maintain the confidentiality of delicate and confidential information obtained through the course of completing assignments.
• Social skills to interact with a wide-range of constituencies.
• Skilled in document management, including sorting and filing techniques, and records retention to maintain accurate records.
• Able to communicate thoughts clearly; both verbally and in writing.
• Must be able to read, write and follow instructions and flow chart protocols.
• Able to maintain a calm and helpful attitude, even under times of stress, and take appropriate and reasonable steps to resolve issues.
• Able to work carefully, with a high attention to detail.
• Advanced computer skills, including but not limited to: typing, information security, electronic medical documentation, hand held scanning and email.
• Proficient with MS Office suite including Word, Excel, PowerPoint.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - 2 Years of Experience