Social Media Campaigns Support Lead

Location:  Dallas, TX (Hybrid: 3 days in office, 2 remote) 

At TruePoint Communications, our product is our people. As one of the fastest-growing marketing and communications agencies in the country, we're known for meaningful results, smart strategies, and a people-first culture. 

We're looking for a Social Media Campaigns Support Lead to oversee our Surprise & Delight Campaigns. This role is ideal for someone who thrives in a fast-paced environment and loves the detailed coordination of surprising and delighting fans. It is someone who's highly organized, detail-oriented, and enjoys wearing many hats – from concept to finished product delivered, including reporting and catching trends.

If you're eager to develop your social media campaign skills and make a measurable impact on a growing company, TruePoint Communications could be the place for you.

What you'll do:

• Own day-to-day campaign execution  across social platforms—keeping deliverables accurate, on time, in scope, and aligned to campaign plans. 

• Build and  maintain campaign documentation (SOWs, T&Cs, campaign guides, contest/sweepstakes docs, tracking sheets) and keep tools/resources organized (Teams, Monday.com, trackers). 

• Serve as a key client contact , providing clear status updates via calls and written communication; responding quickly to requests for campaign info, documentation, reporting, and ad hoc needs. 

• Monitor social channels daily  to surface high-value opportunities, engage using approved brand voice, and provide real-time support during campaigns. 

• Lead reporting and insights , producing end-of-campaign recaps with performance, learnings, and recommendations; supporting weekly/monthly/quarterly reporting and social listening/trend analysis with analytics partners. 

• Coordinate cross-functionally and operationally , partnering with Community, Creative, and Intelligence teams; managing winner selection/outreach/fulfillment and onsite prize distribution auditing, time/expense tracking, and process/training updates. 

What you'll bring:

• 2+ years  of experience in social media, digital marketing, community management, or campaign coordination within an agency or similar fast-paced environment. 

• Strong organizational and project management skills with the ability to manage multiple concurrent campaigns. 

• Excellent written and verbal communication skills, including experience preparing client-ready materials. 

• Familiarity with major social platforms (Facebook, Instagram, X, TikTok, LinkedIn, YouTube). 

• Experience using social media or project management tools (Sprinklr, Sprout, Monday.com, Teams). 

Preferred

• Experience supporting social media campaigns, sweepstakes/contests, or community engagement.

• Basic understanding of social analytics or reporting methods.

• Previous experience collaborating across multiple internal teams (Creative, Community Management, Analytics).

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.