Shelter 4Hope Intensive Case Manager

Shelter 4Hope Intensive Case Manager
Fort Worth/Tarrant County

Recovery Resource Council is looking for a conscientious, detail-oriented, and compassionate individual. This person must be capable of successfully managing multiple tasks and responsibilities while working with previously chronically homeless individuals who have received a housing voucher.

Competencies, Knowledge, and Qualifications:

• Ability to work independently and as part of a team
• Ability to organize and prioritize work
• Skill in formulating client housing stability goals and objectives
• Ability to write clear, concise case notes
• Strong communication skills
• Dedication to effective and ethical case management
• Ability to uphold strong, healthy boundaries
• Ability to conduct home visits while practicing safety awareness
• Knowledge of substance use disorders and mental health issues
• Ability to work flexible schedules including some nights and weekends
• Ability to communicate effectively, both orally and in writing
• Knowledge of community resources and ability to network
• Ability to plan, organize, set objectives, time frames, and prioritize
• Understanding of and willingness to practice trauma informed care

Skills / Requirements:
To perform this job successfully, an individual must have a Bachelor’s degree in a human service field such as social work; equivalent experience will be considered. Experience working with people experiencing homelessness is preferred. Must have reliable transportation, a current Texas driver’s license and evidence of auto liability insurance.

Responsibilities:
The Intensive Case Manager will become knowledgeable of eligibility criteria of clients to become participants in the Shelter 4Hope housing case management program. They will assist clients with the application process and move-in with the housing authority. This includes help with documents, facilitating their attendance at the housing authority briefing meeting, searching for a unit, accessing resources to set up a household, and moving in. Once the client moves in, the Intensive Case Manager will provide on-going, long-term case management to support the client’s housing stability. This includes a minimum of 2 home visits per month, along with any additional supports or contact with the client. Case management includes setting mutually agreed upon goals that increase the success of maintaining housing. The Intensive Case Manager assists with any barriers to these goals, finds supportive resources, and provides education and guidance depending on the issue at hand. The Intensive Case Manager must also enter data into HMIS on a timely basis, including assessments and case notes, providing complete documentation of all services provided, including eligibility verification, consents, client contacts, progress notes, and service plan updates. They will also provide information as necessary for collaboration with funding sources and for evaluation purposes. The Intensive Case Manager will also participate in community meetings, collaborating with and supporting the efforts of the wider homeless service provider network. The Intensive Case Manager will also establish and promote good working relationships with apartment complexes for the benefit of the client and the property. The Intensive Case Manager must be able to work with and interact with clients and other stakeholders from a variety of ethnic, cultural, and economic backgrounds, adhering to the agency guarantee to provide everyone with “unconditional acceptance, respect, and positive regard."

Equal Opportunity Employer: Recovery Resource Council complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

This is a hybrid position, requiring both remote and in-person work, involving sitting and standing for various lengths of time and frequently driving various distances.

Application Instructions

1. Complete the application on our website:
2. Forward your resume to HR at: [email protected]
3. Complete the Predictive Index survey before interviewing