Warranty Engineer - Manufacturing

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

As a Switchboard Warranty Engineer, you will be responsible for ensuring the quality and reliability of switchboard products during the warranty period. You will collaborate closely with customers, field technicians, and internal engineering teams to investigate, and resolve any issues that arise with switchboard installations. Your expertise will be essential in providing technical support, troubleshooting, and implementing solutions to uphold the company's warranty commitments and customer satisfaction.

You will make an impact by:

• Warranty Claim Analysis: Manage the process of warranty claims submitted by customers, including documentation, tracking, and resolution in accordance with company policies and procedures, to identify trends, patterns, and common issues.
• Technical Support: Provide technical assistance to customers and field technicians regarding switchboard installations, troubleshooting, and maintenance during the warranty period.
• Diagnosis and Troubleshooting: Work with alongside Quality to investigate reported issues with switchboard installations to identify root causes, analyze technical data, and propose effective solutions to resolve problems promptly.
• Coordination with Field Technicians: Collaborate with field technicians to schedule site visits, inspect switchboard installations, and conduct on-site assessments to assess warranty claims and determine appropriate actions.
• Customer Communication: Communicate effectively with customers to understand their concerns, provide updates on warranty claim status, and ensure a high level of customer satisfaction throughout the resolution process.
• Documentation and Reporting: Maintain accurate records of warranty claims, technical support interactions, and resolution activities. Prepare detailed reports and analysis to track warranty performance metrics and identify trends for continuous improvement.
• Training and Education: Develop training materials and conduct training sessions for field technicians and customer service teams to enhance their understanding of switchboard products, troubleshooting techniques, and warranty procedures.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field.
• 3 plus years experience in Manufacturing, Quality or similar role within the electromechanical industry.
• Proficiency in data analysis tools and techniques, such as statistical analysis software, Excel, and database management systems.
• Understanding of electromechanical systems & strong technical aptitude and problem-solving skills.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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