Sales Operations Manager

EV.Careers is currently seeking a full-time Sales Operations Manager for one of our partners that is a leading provider of electric vehicle charging infrastructure solutions serving commercial operations across the United States. In this position, you will support end-to-end commercial operations, including sales process management, pricing administration, order-to-delivery coordination, accounts receivable tracking, and cross-functional communication between U.S. operations and international headquarters. This is an excellent opportunity to drive operational efficiency in a fast-growing EV charging industry while managing critical functions that support revenue growth and customer satisfaction.

Responsibilities

• Oversee the preparation of quotes, sales orders, proposal documentation, and customer submission materials for EV charging infrastructure projects
• Coordinate Request for Information, Request for Quotation, and Request for Proposal processes and develop comprehensive proposal packages for government-funded and commercial opportunities
• Ensure accurate CRM data management, revenue forecasting, and oversight of pricing and discount frameworks
• Monitor and document contractual terms, including shipping conditions, payment schedules, and warranty provisions
• Collaborate with manufacturing, supply chain, logistics, and project teams to align production timelines with delivery commitments
• Track order backlog against sales projections and inventory levels while generating regular operational status reports
• Mitigate fulfillment risks related to production delays, storage constraints, and customer site preparedness to maintain delivery schedules
• Oversee billing processes and produce customer-facing invoices and supporting delivery documentation
• Monitor accounts receivable aging reports across 30/60/90-day intervals and collaborate with Sales and Finance on collection efforts
• Ensure adherence to contractual payment obligations and proactively communicate potential payment risks
• Process credit adjustments, resolve billing disputes, and handle tax, duty, and financial documentation requests
• Develop and present monthly and quarterly accounts receivable performance reports for leadership
• Act as the primary point of contact connecting domestic sales teams, international headquarters departments, customer support, and production facilities
• Prepare compliance documentation, regulatory forms, and materials required for customer account setup
• Distribute product information updates, technical bulletins, and facilitate the resolution of customer concerns across departments
• Create regular performance dashboards that track revenue, receivables, order fulfillment, and sales pipeline health
• Review operational and sales metrics to uncover potential challenges and recommend process enhancements
• Provide documentation support for regulatory audits, compliance requirements, and manufacturing/inventory reporting
• Research industry developments, competitive intelligence, and available funding programs for EV infrastructure and share insights with stakeholders
• Facilitate ongoing customer correspondence, shipment status updates, and preparation for client meetings
• Maintain records of warranty coverage based on individual contract specifications

Required Qualifications

• Four-year degree in Business Administration, Supply Chain Management, Finance, or a related discipline
• 3–7 years of professional experience in commercial operations, order fulfillment, or accounts receivable/billing functions (manufacturing or business-to-business sectors preferred)
• Proficient in Microsoft Excel, Customer Relationship Management systems, and Enterprise Resource Planning platforms (Salesforce/SAP/Oracle experience is a plus)
• Exceptional written and verbal communication abilities with strong organizational competencies
• Capable of juggling multiple priorities simultaneously within a dynamic, collaborative work environment
• Demonstrates personal responsibility and follows through on commitments
• Systematic approach to work with meticulous attention to detail
• Robust data analysis and problem-solving skills
• Focus on delivering exceptional customer experiences and satisfaction
• Skilled at determining priorities and developing practical solutions under pressure
• Adaptable when collaborating with diverse teams across different cultures and geographies
• Willing to travel periodically for client meetings, industry events, and production facility visits
• Available to accommodate variable schedule needs to align with international headquarters operations

Preferred Qualifications

Background in electric vehicle infrastructure, energy sector, automotive industry, or hardware manufacturing (3+ years preferred)

Hands-on experience with receivables management and collections, including aging analysis, billing systems, SAP Financial/Sales & Distribution modules, or credit evaluation workflows

Previous experience navigating international headquarters and subsidiary organizational dynamics

Benefits

• 100% of health is covered by the employer
• 401k 6% match
• Life Insurance
• 80 hours of vacation
• 40 hours of leave