Project Manager

Full-time

Description

Drive Exceptional Client Delivery Across Laboratory and Field Operations

Are you a detail-oriented solutions-driven professional who excels at managing complex workflows and delivering an outstanding client experience Do you thrive in a fast-paced environment where precision communication and operational excellence are essential SPL is seeking a highly organized Project Manager to oversee client projects and ensure timely accurate and compliant service delivery in Kilgore TX . In this role you will serve as the primary liaison between clients and internal teams coordinating project activities supporting laboratory and field operations and ensuring that all deliverables meet quality and regulatory standards.

If youre ready to elevate service performance build strong client relationships and support mission-critical environmental and measurement operations this is the opportunity for you!

What Youll Do

• Manage client accounts and project setup in LIMS CRM and related systems;
• Coordinate project workflows across field laboratory and internal teams to meet client requests and commitments;
• Review work orders and ensure accurate documentation project setup and billing;
• Conduct final review and release of reports invoices EDDs and other deliverables;
• Serve as the primary client contact responding promptly to service requests and project inquiries;
• Communicate project needs issues and updates between clients and internal teams;
• Ensure compliance with client-specific regulatory programs methods and reporting requirements;
• Deliver accurate complete client outputsincluding supplies pickups reports and datawithin required turnaround times (TAT);
• Notify clients of results exceeding regulatory limits within one (1) hour of LIMS review;
• Build and maintain positive professional relationships with assigned clients;
• Support onboarding planning meetings site visits and laboratory tours;
• Maintain working knowledge of laboratory methods accreditation requirements QA/QC standards and subcontractor capabilities;
• Assist with shared Client Services activities and provide coverage during peak workloads or absences;
• Participate in process improvement initiatives and company project teams;
• Perform other duties as assigned.

Why Youll Love Working Here

• Competitive salary with performance-based advancement opportunities;
• Medical dental and vision insurance;
• Paid parental leave for both parents;
• Employee Assistance Program (EAP);
• 401(k) with company match;
• Paid time off paid holidays;
• Monthly cell phone reimbursement;
• Professional development leadership training and cross-functional growth opportunities;
• A collaborative client-focused environment built on trust service excellence and operational integrity.

Requirements

What Youll Bring

• Bachelors degree in science business or related field or equivalent combination of education and experience;
• 3 years of client service experience in a technical or laboratory environment;
• Project management experience with strong organizational and communication skills;
• Proficiency in Microsoft Office and Quickbooks;
• Experience with Laboratory Information Management System (LIMS) or Customer Relationship Management (CRM) software is a plus;
• Ability to manage multiple priorities with accuracy and attention to detail.

Your Schedule & The Fine Print

• Full-time position following a standard Monday-Friday schedule;
• Flexibility to work beyond scheduled hours and provide after-hours phone support for urgent client or internal situations as required;
• Must be able to travel locally for client visits meetings or training activities as needed.

Our Commitment to Diversity & Inclusion

At SPL we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications merit and business needs without regard to race color religion sex gender identity or expression sexual orientation national origin age disability veteran status or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs in accordance with applicable laws. If you need assistance or an accommodation during the application process please let us know.

Visa Sponsorship

At this time SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding and we encourage you to explore other opportunities with us that may be a fit in the future.

Required Experience:

IC