System Engineer 3

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Position Summary

Under general supervision, work with other IT/OT and Business Unit teams to provide proper guidance to ensure hybrid cloud infrastructure, storage, operating systems, and infrastructure applications are operational, patched, upgraded, and changes documented to meet business requirements and according to the operations standards and required service quality and reliability. Manage project work packages to ensure project deliverables are met on time and under budget through collaboration with CPS Energy Data Center Operations, Enterprise Network Technology, Collaboration Services, Integrated Security, Service Desk, Network Operations Center, Application Support Teams and End Users. Provide incident resolution services, performance and capacity management, including weekly rotating call duty support on a 24/7 basis for all production systems. Maintain metrics and enhance tools to support system monitoring, incident resolution, and problem avoidance. Ensure auditable documentation is completed and maintained for hybrid cloud configurations, application configurations, upgrades, tests, and back out plans, and all processes and procedures associated with NERC CIP and other required compliance standards.

Grade: 16
Qualifications may warrant placement in a different job level.
Deadline to apply: Open until filled

Tasks and Responsibilities

• Configuration, implementation, and management of servers in a highly available hybrid cloud environments running: Hyperconverged, Cloud, or physical infrastructure, virtualization software and multiple operating systems.
• Configuration, implementation, and management of tiered storage environments.
• Configuration, implementation, and management of desktop virtualization technologies.
• Apply strong knowledge of backup and recovery processes and disaster recovery procedures to maintain data protection and availability.
• Configuration, implementation, and management of Windows and/or UNIX server virtualization.
• Configuration, implementation, and management of storage virtualization environment.
• Implementation and management of platform security in accordance with CPS Energy IT Security and Compliance Standards.
• Ensure day-to-day support and a high level of 24x7x365 service availability. Participation in an “on-call” duty rotation is required.
• Respond to real-time performance alerts to resolve performance problems, regular on-going review and analysis of performance data to identify current performance problems and proactively detect potential future performance problems.
• Provide 2nd or 3rd level proactive and reactive service and performance management for mission critical systems. Identifies requirements for real- time alerts to notify support groups of a current or potential performance problem.
• Independently perform complex troubleshooting, root-cause analysis, solution development, and implementation.
• Automate system administration tasks and scripting.
• Manage system specific network infrastructure components, configurations, and applications.
  
  

Minimum Skills

Minimum Knowledge and Abilities

Experience in IT Systems and storage administration.

Experience in Windows and/or UNIX system administration experience.

Experience in enterprise-level storage administration.

Ability to manage multiple priorities related to multiple projects at once, and work collaboratively across organizational lines.

Analytic ability in order to research technical issues and generate creative/innovative solutions.

Experience with enterprise level monitoring and automation technologies HP OpenView/OpsCenter, IBM Tivoli, Zenoss, or similar.

In-depth technical understanding, troubleshooting, and deployment experience with desktop virtualization technologies.

Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.

Preferred Qualifications

• Preferred solid foundation in the following areas:

- Cloud Infrastructure
- Hyperconverged Infrastructure
- Windows and/or UNIX System Management
- Windows and/or UNIX Virtualization
- Windows and/or UNIX System Programming
- SAN and NAS deployment and management
- System Backup utilizing enterprise class backup platform

• Vendor or recognized 3rd Party certification in Azure, Windows Server, Linux, or Storage management.

• ITIL Foundation (v4 Preferred)

• VCP Certification

• Knowledge of the FERC/NERC, NIST or CMMC compliance.

• Knowledge of ERP applications

Competencies

Demonstrating Initiative

Working with Ambiguity

Driving for Results

Evaluating and Implementing Ideas

Driving Continuous Improvement

Championing Customer Needs

Minimum Education

Bachelor’s Degree in Computer Science, Business Computer Systems, Management Information Systems or related field from an accredited university OR relevant Hybrid Cloud administration experience or certifications.

Required Certifications

Working Environment

Hybrid home/onsite work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of company provided computing equipment, telephone, multi- functioning printer and calculator.

Ability to travel to and from meetings, training sessions or other business-related events. After hours will be required. Overnight travel may be required.

Physical Demands

Exerting up to 25 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.