Operations Coordinator

The Company & The Team
At Sock Club, we're obsessed with delivering memorable client experiences without ever compromising on quality. Our team is a dynamic group of builders, developers, designers, and innovators dedicated to transforming the custom promotional products industry. At our core we are multitaskers, hard-workers, and people who love a good challenge. We learn from our losses, celebrate our wins, and push each other to grow. If you’re looking for a team where your work has a real impact, you’ll find it here.

About the Role
The Operations Coordinator role is responsible for the daily success of our end-to-end order lifecycle from manufacturing through delivery. Based in Austin, TX, this early-to-mid-level role reports to the Operations Manager and is ideal for someone who likes daily team and vendor collaboration, digging into the ‘why’, and driving scalable improvements across our supply chain.

If you're early in your professional career with at least one year of relevant industry experience and are looking to expand your knowledge base, this is an opportunity to grow your skill set in a hands-on, fast-paced environment. You’ll collaborate on programs that directly impact customer experience while helping drive operational excellence.

In this role, you'll be at the center of our production operations by coordinating daily workflows across a network of suppliers, supporting cross-team and continuous improvement initiatives. No two days look exactly the same, but most start with a team huddle to align on priorities and set daily strategy. Mornings are typically hands-on: managing vendor and team communications, balancing order schedules, and approving production of our unique, custom products. Afternoons open up for focused, independent project work that directly supports our team KPIs and seasonal OKRs.

Core Responsibilities

• Lead daily production coordination, actively managing orders from approval through delivery to ensure quality and accuracy at every stage.  

• Execute and improve our speed advantage in the custom made-to-order market. 

• Maintain strong vendor relationships, monitor performance metrics, and develop actionable vendor growth opportunities. 

• Review and manage production costs to drive margin improvements and support overall profitability.

• Support internal teams with effective communication for pre-production planning, real-time statuses, and special projects. 

• Action order error resolutions quickly and thoroughly to support client-focused solutions. 

Strategic Initiatives

• Contribute to and lead initiatives to meet operational objectives, improve KPIs and reinforce Sock Club’s value proposition.

• Develop new processes, tools, and automations to optimize our team, vendors, and supply chain. 

• Analyze data to develop operational insights to inform strategic decisions.

What You Bring

• Bachelor’s degree in Business, Operations, Supply Chain, or equivalent experience

• 1+ years of industry relevant experience in manufacturing, operations, logistics, or supply chain management

• Excellent communication skills, with a proactive approach to vendor management and cross-functional teamwork. 

• Strong organizational skills with the ability to juggle multiple deadlines in a fast-paced environment.

• Comfortable shifting priorities quickly and responding to changing business needs without missing a beat.

• A results-driven mindset, always looking for ways to simplify, speed up, and scale what's working.

• Comfortable working with and presenting data to shape insights that inform day-to-day decisions.

Why You’ll Love it Here

• Generous PTO, health benefits, 401k match, and profit-sharing 

• Engaging, casual office in Austin with hybrid schedule 

  • Typical Schedule: Mondays and Fridays remote; Tuesday through Thursday in-office. 

• Ongoing learning opportunities through mentorship, hands-on training, and innovative tools

• Collaborative culture with bright, driven teammates 

• Pipelined growth opportunity as we scale our operations and product offerings

• Salary Range (based on experience level): $65,000-$75,000

Unsure about your qualifications?

You should apply anyway!

LinkedIn examined their users' job search behavior and found that women are less likely to apply for a job that they aren't fully qualified for, while men will apply if they meet only some of the desired qualities.

Whether you fit into these two categories, or somewhere else on the spectrum, take a chance on that application. You may just be the perfect fit!