Senior DevOps Engineer

Join our winning team , recently honored on Forbes’ list of America’s Best Startup Employers for 2025!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

As a Senior DevOps Engineer, you will help establish and evolve team practices that enable our growing team to deliver value rapidly and reliably. We maintain cloud and CI infrastructure for multiple SaaS products to power our web applications (internal and external facing), a mobile app, and reporting integrations. At The Helper Bees, you will guide technical decisions, and mentor others to iterate quickly and deliver meaningful impact.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Support product development teams to optimize application architecture for scalability, reliability, and cost-efficiency.
• Implementation of our cloud infrastructure using Infrastructure as Code (IaC) principles, primarily with Terraform
• Lead best practices for our infrastructure resources across multiple cloud providers (GCP, Azure)
• Implement and improve system observability, including logging, monitoring, and alerting, to ensure system health and enable rapid debugging
• Lead debugging and problem-solving that help the whole team become more effective
• Enforce best practices for security, reliability, and performance within our infrastructure
• Be on-call for our infrastructure during incident response
• Responsible for servicing our product engineering team requests for support via our triaging guidance
• Leverage and evangelize LLM usage in our team, dev tools, & dev workflows
• Drive improvements in development flow through:
  • Optimizing deployment processes
  • Establish our development feedback loops
  • Improving system observability
• Guide technical decision-making by:
  • Breaking down complex problems
  • Facilitating tradeoff discussions
  • Helping teams understand cost of delay
  • Ensuring decisions enable rapid iteration
• Other duties as assigned/necessary

Requirements

Required Skills/Abilities:

• Ability to establish and evolve technical defaults
• Experience optimizing development workflows through collaboration with internal customers such as product development teams
• Senior-level experience with Infrastructure as Code (IaC) such as Terraform
• Strong hands-on experience with cloud providers (GCP and/or Azure)
• Able to self-service work breakdown from large goals in collaboration with the team
• Deep understanding of containerization technologies such as Docker and orchestration tools like Swarm
• You thrive in working in a fast pace start-up environment
• Change doesn’t scare you, in fact, it does the opposite -- it fuels you!
• Experience with or willingness to learn to develop infrastructure tools & services in Go
• Knowledge of configuration management using Ansible
• Nice to Haves:
  • Health & Insurance software experience
  • SFTP & other file transport layer services best practices across organizations

Performance Metrics:

• Demonstrate effective technical leadership through:
  • Consistent guidance and mentorship of other engineers
  • Establishing patterns that enable team success
  • Creating environments for knowledge sharing
  • Growing technical capabilities across the team
• Engineering Productivity:
  • Establish and maintain strong technical defaults
  • Guide improvements in development workflows
  • Contribute to architecture decisions that enable rapid iteration
  • Help reduce friction in development processes
• Lead Issue Resolution and systematic problem-solving through:
  • Effective issue triage and resolution
  • Knowledge sharing around debugging approaches
  • Cross-team collaboration on technical challenges
  • Improving system observability
• Innovation: Drive meaningful improvements through:
  • Solutions that enable rapid iteration
  • Practices that improve system reliability
  • Tools and patterns that reduce development friction
  • Balanced approach to technical decisions
• Team Impact:
  • Foster effective cross-team collaboration
  • Share knowledge that grows team capabilities
  • Help establish feedback loops
  • Guide technical discussions toward actionable outcomes

Physical Requirements:

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.

Salary Description

$140,000 - $150,000