Customer Service Representative

Job Description

Job Description

Please note: you must be eligible for or acquire a Texas State Life & Health Insurance License in order to work for this location.

We're a growing company seeking enthusiastic Customer Service Representatives to join our team. Our mission is to deliver exceptional service while helping our clients succeed.

Position Overview:

As a Customer Service Representative for our Houston, TX office, you'll play a key role in providing outstanding support to our valued customers. This is an opportunity to grow your career in a dynamic, supportive environment.

Key Responsibilities:

• Respond to customer inquiries through phone and email

• Process customer requests and maintain accurate records

• Identify and escalate priority issues

• Collaborate with team members to provide optimal customer experience

• Follow up with customers to ensure satisfaction

• Document customer interactions and account updates

Required Qualifications:

• High school diploma or equivalent

• Basic computer proficiency

• Strong communication skills

Desired Qualifications:

• Previous customer service experience

• Familiarity with CRM systems

Compensation & Benefits:

• Competitive hourly rate: $16-20/hour, based on experience

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off

• Professional development opportunities

• Regular Monday-Friday schedule

Join our team and build your career in a supportive, growth-oriented environment. We value diversity and welcome all qualified applicants.

We are an Equal Opportunity Employer committed to creating an inclusive environment for all employees.

Company Description

Bastion Recruiting is a leading national recruiting firm dedicated to connecting talented professionals with exceptional career opportunities. We specialize in partnering with insurance industry leaders to build high-performing teams across the United States.
Our approach combines cutting-edge technology with personalized service to create meaningful connections between employers and candidates. We believe in fostering long-term relationships and pride ourselves on our consultative approach to recruitment.
As an organization, we invest heavily in our team members' success through comprehensive training programs, mentorship opportunities, and clear paths for advancement. Our collaborative culture encourages innovation while maintaining the highest standards of professional integrity.
Working at Bastion Recruiting means joining a team that values:

Professional Growth and Development
Work-Life Balance
Recognition of Achievement
Collaborative Environment
Industry Leadership

Whether you're starting your career or looking to take the next step, Bastion Recruiting provides the support, resources, and opportunities you need to succeed in the dynamic field of recruitment.

Company Description

Bastion Recruiting is a leading national recruiting firm dedicated to connecting talented professionals with exceptional career opportunities. We specialize in partnering with insurance industry leaders to build high-performing teams across the United States.\r\nOur approach combines cutting-edge technology with personalized service to create meaningful connections between employers and candidates. We believe in fostering long-term relationships and pride ourselves on our consultative approach to recruitment.\r\nAs an organization, we invest heavily in our team members' success through comprehensive training programs, mentorship opportunities, and clear paths for advancement. Our collaborative culture encourages innovation while maintaining the highest standards of professional integrity.\r\nWorking at Bastion Recruiting means joining a team that values:\r\n\r\nProfessional Growth and Development\r\nWork-Life Balance\r\nRecognition of Achievement\r\nCollaborative Environment\r\nIndustry Leadership\r\n\r\nWhether you're starting your career or looking to take the next step, Bastion Recruiting provides the support, resources, and opportunities you need to succeed in the dynamic field of recruitment.