Sr Mgr Operations

Requisition Number: 104510

Sr Manager Services

Location: The role will be a remote position located in the United States

Travel Requirements
This role includes moderate travel , averaging approximately 25% in a typical month. For remote leaders, travel is generally once per month for a few days at a time . Travel is needs‑based , driven by client engagement, warehouse and site visits, and operational escalations rather than a fixed or weekly cadence.

Insight at a Glance

• 14,000+ engaged teammate s globally
• #20 on Fortune’s World's Best Workplaces ™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

The Senior Manager, Services is a senior people leader responsible for the strategy, execution, and performance of assigned services portfolios at Insight. This role owns service delivery outcomes end-to-end, including operational performance, customer experience, financial results, and teammate development.

As a Sr Manager Services you will:

• Own the overall service strategy and execution for assigned portfolios, ensuring alignment to Insight’s growth priorities and partner motions. 
• Translate business objectives into scalable, repeatable service models that drive quality, efficiency, and customer satisfaction. 
• Ensure consistent, high quality delivery of services through defined processes, metrics, and governance. 
• Monitor and improve service performance, including delivery timelines, quality, risk, and customer outcomes. 
• Drive continuous improvement initiatives using data, insights, and operational metrics. 

What we’re looking for

• Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
• 8-10 years’ experience managing technology projects including desktop refresh, new technology deployment and program management experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure.
• 5+ years of progressive experience managing leaders and scaling services delivery teams through standardization, repeatability, and operational maturity.
• Must have excellent customer relationship management skills and ability to interface seamlessly with delivery, clients, partners, and sales stakeholders.

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Fort Worth || Texas (US-TX) || United States (US) || IT Infrastructure & Support || None || US - Fort Worth, TX ||