End User Support Specialist

IDR is seeking a End User Support Specialist to join one of our top clients for an opportunity in Stephenville, TX. This role is ideal for individuals passionate about providing technical support and improving end-user experiences within an academic or research environment. The position offers an engaging environment focused on delivering reliable technology solutions to staff and faculty.

Position Overview for the End User Support Specialist:

• Providing routine technical support to end users, ensuring access to computing resources and resolving hardware, software, and connectivity issues.
• Troubleshooting end-user computing and connectivity problems, collaborating with staff to resolve or escalate issues.
• Offering guidance on hardware and software selection in alignment with policies and quality standards.
• Training end users on common and specialized applications to enhance their technical proficiency.
• Assisting with deployment, transition, and evaluation of new and emerging technologies, and maintaining documentation to support planning and reporting.

Requirements for the End User Support Specialist:

• Working knowledge of word processing and spreadsheet applications
• 1+ year of experience with troubleshooting practices, client support principles, and IT service management concepts, including the Information Technology Infrastructure Library (ITIL)
• Bachelors degree in a related field, or an equivalent combination of education and experience
• Ability to work fully onsite in Stephenville, TX during regular business hours (8:00 AM - 5:00 PM)
• Excellent communication skills and the ability to collaborate effectively with end users and technical staff

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.