Assistant Front Office Manager
- Assist in managing daily front office operations.
- Supervise, train, coach, and motivate front office team members.
- Ensure smooth guest check-in and check-out processes.
- Handle guest concerns, complaints, and special requests professionally and promptly.
- Monitor room availability, occupancy, and room assignment procedures.
- Support revenue optimization efforts through upselling and room inventory management.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Prepare schedules and assist with payroll administration.
- Conduct shift briefings and communicate operational updates to staff.
- Maintain high standards of guest satisfaction and service quality.
- Coordinate with housekeeping, maintenance, reservations, and other departments to ensure seamless guest experiences.
- Assist with reporting, audits, and front office financial controls.
- Serve as Manager on Duty when assigned.
Qualifications
- Minimum 1 year of hotel front office experience, including supervisory responsibilities.
- Strong knowledge of hotel property management systems (PMS), such as Opera or similar platforms.
- Excellent customer service, communication, and problem-solving skills.
- Ability to lead and develop a diverse team.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office applications.
- Flexibility to work evenings, weekends, and holidays as needed.
- Leadership and team management
- Guest relations and conflict resolution
- Operational planning and organization
- Revenue awareness and upselling techniques
- Attention to detail
- Professional appearance and demeanor
- Time management and decision-making
- Ability to stand and walk for extended periods.
- Ability to work in a fast-paced hospitality environment.
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