Product Owner - East Sales Experience

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at Connect with NRG on Facebook, Instagram, LinkedIn and X.

Job Summary

The Product Owner – East Sales Experience will lead the design and delivery of tools, processes, and enhancements that improve the sales experience for customers and teams in the East region. This role will act as the primary liaison between business stakeholders and technical teams, ensuring that sales enablement initiatives are aligned with strategic goals and executed effectively.

Essential Duties/Responsibilities

• Define and own the product roadmap for East region sales experience initiatives, including CRM enhancements, onboarding workflows, and lead management tools.
• Define and drive the AI tool adoption strategy for the East region.
• Collaborate with Sales, Marketing, IT, and Customer Operations to identify pain points and opportunities for improvement.
• Translate business needs into user stories and acceptance criteria; manage the product backlog and prioritize features based on impact and feasibility.
• Lead agile ceremonies and ensure timely delivery of high-value features.
• Build strong relationships with internal and external stakeholders, including business leaders, operations, IT, and end users.
• Facilitate regular stakeholder meetings to gather feedback, share updates, and align on priorities.
• Act as the primary point of contact for product-related decisions, ensuring transparency and accountability.
• Manage competing interests and negotiate trade-offs to maintain focus on strategic objectives.
• Ensure stakeholder expectations are managed throughout the product lifecycle, from ideation to delivery and post-launch support.
• Communicate product vision, roadmap, and progress in a clear and compelling manner tailored to different audiences (executives, technical teams, end users).
• Lead cross-functional project teams (project managers, business analysts, outsourced resources, etc.).
• Collaborate with project managers and functional leads to forecast and allocate resources across initiatives.
• Monitor resource utilization and adjust plans to address capacity constraints or shifting priorities.
• Identify skill gaps and recommend training or hiring to support product delivery.
• Ensure resource planning aligns with budget and timeline constraints.
• Provide day-to-day guidance, coaching, and performance feedback to matrixed team members.
• Support career development conversations and contribute to performance evaluations in partnership with direct managers.
• Foster a collaborative and accountable team culture across reporting lines.
• Help resolve interpersonal or performance issues within cross-functional teams.
• Monitor KPIs such as sales cycle time, conversion rates, and rep satisfaction to inform product decisions.
• Serve as the voice of the East Sales team in cross-functional planning and execution.
• Support training and change management efforts to drive adoption of new tools and processes.
• Develop and manage product budgets, ensuring alignment with financial targets.
• Track actuals vs. forecast and provide regular reporting to stakeholders.
• Partner with finance and procurement teams to manage vendor contracts and expenditures.
• Identify cost-saving opportunities without compromising product quality or delivery.

Working Conditions

• Hybrid
• Occasional travel (<10%) to regional sales offices or customer sites
• May require extended hours during product launches or sales planning cycles

Minimum Requirements

• Bachelor’s degree in Business, Marketing, Information Systems, or related field
• 6+ years of experience in product ownership/management, sales operations, or business transformation
• Familiarity with agile methodologies and tools (e.g., Jira, Azure DevOps)
• Strong understanding of B2B sales processes and CRM platforms

Preferred Qualifications

• Certified Scrum Product Owner (CSPO) or equivalent
• Experience with Salesforce, SAP, or other CRM/ERP platforms
• Background in sales enablement or customer journey optimization
• Prior experience in energy retail or deregulated markets

Additional Knowledge, Skills, and Abilities

• Strong communication and stakeholder engagement skills
• Analytical mindset with a focus on measurable outcomes
• Ability to balance strategic vision with tactical execution
• Comfortable working in a fast-paced, matrixed environment

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at

Official description on file with Talent.