IT Support Specialist

The IT Support Specialist ensures the overall IT reliability of The Goodkind Co. This individual provides technology support to users that utilize several applications and systems including Google Suite, SAP/Batchmaster, Asana, Slack, MacOS and Windows operating systems etc. They will also support a variety of equipment comprising desktops, laptops, printers, monitors, and network devices.. The Support Specialist will provide technology support onsite, remotely, over the phone and via email. Analyzing computer systems and making proactive recommendations to improve processes and workflow is not only welcomed but also encouraged in this role.

Key Responsibilities

• Collaborate with operational leadership and other partners to assess and deliver on functional needs of the business in relation to hardware and software standards.
• Assist with installation, relocation, configuration, troubleshooting and ongoing usability of laptops, printers, monitors and network devices.
• Evaluate existing systems to analyze, design, recommend and implement system updates and/or changes.
• Monitor and maintain the server room, while keeping a working knowledge of the configuration and purpose of the networking and server computers
• Collaborate with technology vendors (application, network, telecom, etc.) to escalate issues and create service requests in a ticketing system. Communicate and deliver resolution to end users.
• Configure, monitor and support internal and external networks.
• Provide end user support with application functionality and escalate issues as needed.
• Provide desktop and laptop maintenance including operating system refresh, hardware upgrades and replace component parts.
• Maintain a strong working knowledge of all the equipment and systems supported by the IT department by keeping current with all documentation.
• Utilize industry best practices to maintain appropriate level of network and computer systems security.
• Create, change, and delete user accounts and user permissions per request with appropriate approvals.
• Apply operating system patches and application upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade and configure system software that support business applications or infrastructure applications per project or operational needs.
• Document operational, configuration, or other technology procedures.

Requirements

• Solid experience with managing Macintosh laptops and other Apple devices
• Technical experience with managing Ubiquiti networks and network devices
• Experience as a Google Suite administrator
• Demonstrated aptitude for learning new technologies and new program development.
• In-depth knowledge of applicable laws and regulations as they relate to technology issues.
• Must be extremely organized, highly motivated self-starter with excellent attention to detail.
• Exceptional multi-tasking skills.
• Ability to react to change productively and manage priorities
• Excellent written and oral communication skills.
• Strong interpersonal and tactical skills.
• Ability to articulate ideas to both technical and non-technical addressees.
• Exceptional service orientation and keen attention to detail.
• High School Diploma or equivalent required.
• University degree in the field of computer science or business administration preferred.

Benefits

• Competitive salary
• 3 weeks Paid Time Off annually
• 11 paid holidays annually
• Medical, Vision, and Dental 100% paid by the company
• 401k with company match
• Paid parental leave