Customer Service and Support
This is a part-time position, US Central Standard Time, to assist customers via phone and asynchronous case review.
* Take and route messages
* Schedule appointments
* Document messages into the customer database record
* Review FAQ's to assist customers
* Relay messages to appropriate personnel per office protocols
Medical experience and/or background preferred
RESPONSIBILITIES:
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Ensure customer satisfaction and provide professional customer support.
* Ability to stay calm when customers are stressed or upset.
* Comfortable using computers.
* Experience working with customer support
* Experience working in a medical practice (preferred)
* Experience with HIPPA
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