Senior HR Service Center Technician

The Human Resources Service Center Representative supports the Human Resources Service Center within HR Service Center at MD Anderson Cancer Center. This role serves as a primary point of contact for employees, retirees, students, contractors, and visitors by responding to telephone inquiries, emails, and in-person requests while ensuring accurate documentation and high-quality customer service. The Human Resources Service Center Representative plays a key role in maintaining service standards, supporting front desk operations, and assisting with badge room and onboarding activities.

MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Human Resources Service Center Representative contributes to this mission by delivering reliable, courteous, and responsive human resources support that enables employees and partners to focus on eliminating cancer in Texas, the nation, and the world. The Human Resources Service Center Representative is expected to uphold MD Anderson's core values through professionalism, integrity, and teamwork in all interactions.

The ideal candidate for the Human Resources Service Center Representative is someone who demonstrates strong customer service skills, effective verbal and written communication, and the ability to multitask in a fast-paced environment. This individual is comfortable working with human resources systems, handling confidential information, and interacting with a diverse population of employees, retirees, students, and the general public. In the absence of stated preferred qualifications, the ideal candidate aligns with the minimum functional expectations of the role and shows a willingness to learn, adapt, and support team goals.

Minimum $19.71 - Midpoint $24.52 - Maximum $29.33 per hour

Why Us?
This role directly supports MD Anderson's mission by ensuring employees and retirees receive timely, accurate, and compassionate human resources assistance. As a Human Resources Service Center Representative, individuals gain broad exposure to human resources operations, build transferable customer service and problem-solving skills, and contribute to an environment that values professionalism, learning, and collaboration while supporting work-life balance in a mission-driven organization.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities
Call Center & Employee Support Functions
• Respond to employee and retiree inquiries via telephone, email, and walk-in service.
• Track, log, and document calls and inquiries in the case management system.
• Provide problem resolution and general human resources assistance, including benefits, separations, onboarding, and training inquiries.
• Manage myHR calls and email inbox, ensuring timely and accurate responses.
• Assist with training course registration, cancellations, and employee status inquiries.
• Activate Performance Reward Cards and assist with Employee Service Award inquiries.
• Complete special projects while adhering to established deadlines and accuracy standards.

Front Reception Desk Operations
• Greet, welcome, and assist all walk-in human resources visitors.
• Answer main human resources phone lines and appropriately direct calls.
• Validate visitor parking for onboarding candidates and human resources guests.
• Complete contingent worker vetting processes.
• Provide directions within the building and assist with job application computers.

Badge Room Operations
• Create identification badges for employees and contingent workers.
• Maintain badge requests through PeopleSoft self-service and Outlook.
• Verify badge requests, background check completion, and onboarding status.
• Resolve badge-related issues submitted through the human resources helpdesk.

Core Behaviors & Service Standards
• Demonstrate courtesy, professionalism, and teamwork in all interactions.
• Maintain confidentiality and appropriate use of computer access.
• Achieve and maintain a 95% or higher accuracy rate in assigned processes.
• Serve as a mentor to peers and new call processing representatives.
• Remain calm and professional in stressful or unpleasant situations.

Work Environment & Physical Requirements
• Perform duties while seated at a desk using a computer, headset, scanner, fax, and copier.
• Lift or move equipment weighing less than 20 pounds as needed.
• Maintain business professional attire and visible identification badge.

EDUCATION

• Required: High School Diploma or Equivalent
• Preferred: Bachelor's Degree

WORK EXPERIENCE

• Required: 4 years Administrative, clerical or related work experience. or
• Required: No experience required with Bachelor's degree.
• Preferred: 2 years Human Resource experience.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits , including medical, dental, paid time off , retirement , tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

Additional Information

• Requisition ID: 180368
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 41,000
• Midpoint Salary: US Dollar (USD) 51,000
• Maximum Salary : US Dollar (USD) 61,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Hybrid Onsite/Remote
• Pivotal Position: Yes
• Referral Bonus Available?: No
• Relocation Assistance Available?: No

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