Front Office Staff - Psychiatric Office

About Us:

Our practice has proudly served the community for over 20 years, offering compassionate and comprehensive mental health care. We are seeking a personable, dependable, and professional individual to join our front office team. This role is central to creating a warm and welcoming environment for our patients and ensuring smooth daily operations.

Key Responsibilities:

- Patient Interaction:

- Greet patients warmly and professionally during check-in, verify appointments, collect payments, and provide necessary paperwork.

- Assist patients during check-out by scheduling follow-ups and answering questions.

- Answer incoming calls with courtesy, schedule appointments, and make reminder calls.

- Administrative Duties:

- Manage electronic scheduling and maintain accurate patient records.

- Perform insurance verification.

- Handle data entry, document scanning, faxing, filing, and shredding.

- Clinical Support:

- Assist with taking vital signs and preparing patients for their visit.

- Office Maintenance:

- Participate in rotational cleaning assignments to maintain a tidy and professional environment.

- Other Duties:

- Support the team and manager with additional tasks as needed.

What We’re Looking For:

- Education: High school diploma or higher.

- Experience: Previous medical office experience is a plus but not required; we will train the right candidate.

- Skills:

- Exceptional customer service and interpersonal skills.

- Computer literacy (scheduling software, internet/email, basic word processing, and spreadsheets).

- Ability to multitask and remain organized in a fast-paced environment.

- Strong time management and attention to detail.

- Willingness to learn and adapt to office protocols.

- Traits:

- Friendly, approachable, and patient-focused.

- Reliable, punctual, and honest.

- Team player with a flexible and positive attitude.

Why Join Us?

- A supportive and collaborative work environment.

- The opportunity to make a difference in patients' lives by contributing to their care experience.

- Professional growth and skill development.

How to Apply:

If you are passionate about providing excellent service and enjoy interacting with people in a meaningful way, we encourage you to apply. Please submit your resume along with a brief cover letter explaining why you are an excellent fit for this role.

Benefits

Hours and Pay:

• Hours: 36 to 40 hours per week Monday-Friday
• Pay $12/hour starting with room to grow
• Health benefits including dental and vision
• 401K plan matched by the company
• Paid vacation days

A valid driver license is required and any employment offers are contingent upon a clear background check.

We are an Equal Opportunity Employer!