Credit Union Call Center Representative

Hudson River Community Credit Union is a not-for-profit financial cooperative whose mission is to improve the well-being of member owners and their families.

Call Center Representative-Credit Union

We have an exciting opportunity in our Call Center!

Who you are :

You are an enthusiastic problem-solver looking to make a difference in our members’ lives. You have strong communication skills, empathy, patience, and the ability to stay calm under pressure. You will become knowledgeable about HRCCU products and services to enhance our members’ financial well-being.

What you will do:

You will have the opportunity to assist members on the phone, by answering their questions within a wide variety of banking transactions. Our representatives also provide online banking support and work on administrative tasks throughout the day.

Our Call Center Progression Model is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increase.

Employment Details:

• Location: HRCCU Operations Center in Corinth, NY.
• Schedule: Monday through Friday 8:15am to 5pm, with a Saturday shift 9am-1pm rotation. Full time, benefited, 40 hours per week.
• Pay rate: $17.75 -$22.00 per hour based on experience.

Perks you will receive as a full-time team member:

• Medical, dental, and vision benefits
• Short-term, long-term, and life insurance policies
• 401K with matching contribution up to 10%
• Generous paid time off, including birthday off and additional 12 observed holidays
• Gym reimbursement and wellness program
• Internal and external training, including certification and tuition reimbursement
• Community Volunteer initiatives
• Career growth & advancement opportunities

What you will need:

Experience: At least one year of similar or related experience. Financial services or credit card call center experience preferred.

Education: A high school diploma or GED.

Why work with us:

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued.

Our Culture Statement: To create a supportive, inclusive and purpose-driven workplace where employees feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another.

Learn more about our company culture and benefits on our careers page!

Apply online

If you are unable to complete this application online due to a disability, please contact Human Resources at [email protected]