Studio Manager
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Paid time off
- Team Management
- Member Management
- Sales Growth Management
- Facility Management
- Maintaining an engaged, productive team through strong leadership, demonstrating initiative and leading by example
- Bringing positive, team-first energy and helping make Perspire Sauna Studio an exceptional place to work
- Attracting, hiring and retaining a diverse team of top talent
- Training, coaching and developing team members
- Scheduling team members to maximize productivity and workload
- Leading the team with strong Membership Sales. This is measured with conversion percentage and sales performance charts
- Developing a high-energy, fun, and engaged membership culture at the studio through contests, promotions, events, and recognition
- Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
- Manage any necessary disciplinary actions involving underperforming team members
- Maintaining high visibility and positive interaction with guests at all times. Ensuring guests receive hospitable, consistent, accessible and courteous service
- Resolving any guest complaints or membership issues with the highest level of customer service
- Promoting the benefits of IR Saunas and value of having a Perspire Sauna Studio Membership to guests
- Understanding and speaking to the science, technology, and benefits of IR sauna, chromotherapy, and Red Light therapy
- Ensuring that all front desk systems are followed such as proper member check-In, telephone inquiries (general and sales related), consent forms, studio tours, delinquent account procedures, and new membership agreements. *Mindbody Software experience is a plus!
- Performing weekly and monthly inventory purchasing and processing functions
- Performing and documenting daily and weekly studio inspections to ensure facility operation standards are met and all equipment is functioning properly
- Assisting with social media marketing and local B2B opportunities
- Team player with strong leadership and supervisory skills, to effectively work and guide staff to operate at peak efficiency and manage diverse personalities
- Results driven and motivated to meet or exceed sales targets
- Ability to lead and influence others to achieve goals
- Analytical and decision-making skills, using critical thinking and good judgment
- Ability and willingness to roll up your sleeves, tackle problems, and always find a solution
- Poise, tact and diplomacy when interacting with dissatisfied guests
- Passionate about health and wellness
- Excellent interpersonal skills to ensure clear, effective communication with all guests and team members
- Consistently show a positive attitude & take responsibility for own actions
- Strong collaboration, organizational and prioritization skills
- The ability to work a flexible, full-time schedule that includes days, evenings, weekends and holidays
- Championing and modeling Perspire’s mission, vision, and values
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