Sr Site Reliability Engineer (Prisma Access)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

Prisma Access extends the protection of our next-generation security platform. It operationalizes the deployment by using a cloud-based security infrastructure operated by Palo Alto Networks. It uses cutting-edge public and private cloud technologies extending the next generation security protection to all cloud services, customers on-premise remote networks and mobile users.

We are seeking customer focused and development savvy Site Reliability Engineers to design, build, maintain and scale production infrastructure and services and within our Prisma Access SRE team. We want passionate engineers who bring new ideas in all facets of Site Reliability Engineering and customer operations. We are looking for passionate individuals who take ownership of their areas of focus and who are driven to solve problems at every level. Collaboration and partnership are at the foundation of our culture and we need engineers who can communicate at a high level and work as a team towards achieving a common goal.

Your Impact

• Design and enhance software architecture to improve scalability, service reliability, capacity, and performance
• Write automation code for provisioning and operating infrastructure at massive scale
• Work with development teams to make sure the applications fit within the infrastructure and scalability/reliability is designed and implemented from the grounds up
• Work with QA on building pipelines and automation for delivering and deploying applications to production
• Participate in the occasional on-call rotation supporting the infrastructure
• Roll up the sleeves to solve incidents, formulate theories and test your hypothesis, and narrow down possibilities to find the root cause
• You write postmortem reviews and remediation recommendation

Qualifications

Your Experience

• Strong experience in both Software Engineering and customer operations
• Hands on experience in building fault-tolerant and scalable systems
• Strong development/automation skills
• Experience in designing and implementing monitoring, alerting, logging and remediation systems
• Experience working with micro services, deploying applications on kubernetes using helm preferred
• Be comfortable with reading and writing Python code. Java/Go is a plus
• Moderate Unix/Linux experience
• Experience with AWS, Azure, GCP or other cloud providers is a plus
• Experience with Configuration Management and IaC: Jenkins, Git Lab preferred, CI/CD
• Experience with databases
• Experience with Observability tools and building dashboards
• Preferred experience: Python, Go, Terraform, Helm, Ansible, Jenkins, GitLab, Elastic search
• Participate in on-call rotation supporting the infrastructure
• Roll up the sleeves to solve incidents, formulate theories and test your hypothesis, and narrow down possibilities to find the root cause
• Organized, focused on building, improving, resolving and delivering - Good communicator in and across teams, taking the lead

Additional Information

The Team

As a member of the SRE team, you will work on producing mission-critical platforms, tools, and processes that will ensure the highest levels of availability and reliability of all our applications. We need creative and innovative problem solvers who can partner with our Application development teams to make their services more usable. Our SRE team is furnished with a standout opportunity to build tools, frameworks, and cloud platforms that will support our company’s growth over the next decade. If you are a self-starter and jump on new ideas to make the platform more stable, secure and feature-rich, this is your new career.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $126000/YR - $203500/YR The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here .

#LI-TD1

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.