Clinical Programs Manager
- Manage day-to-day operations of the IOP program, including group schedules, intakes, discharges, and session coverage.
- Coordinate counselor assignments, peer involvement, and group facilitation to ensure seamless delivery of services.
- Monitor service delivery across in-person and telehealth platforms, resolving logistical or staffing gaps in real time.
- Support staff in managing caseloads and transitions between levels of care (e.g., inpatient, outpatient, or MAT).
- Collaborate with administrative and clinical teams to maintain program readiness and responsiveness.
- Monitor documentation for intake assessments, treatment plans, progress notes, and discharge summaries.
- Conduct regular chart reviews to ensure Medicaid, HHSC, DSHS, and internal standards are met.
- Train and support staff in proper documentation practices and provide feedback to correct deficiencies.
- Partner with the Director of Clinical Services on internal audit preparation and corrective action plans.
- Maintain familiarity with all applicable regulations, Medicaid billing requirements, and HIPAA guidelines.
- Track attendance, engagement, and retention metrics for all IOP clients.
- Work with staff to address barriers to attendance and develop re-engagement strategies.
- Ensure outcome measures are tracked consistently used to guide service adjustments.
- Coordinate care planning and discharge processes to support smooth transitions and successful recovery outcomes.
- Collaborate with the QA or data teams to analyze trends and improve overall service effectiveness.
- Current licensure in Texas as an LPC, LMSW, or other QMHP.
- Minimum 2 years of experience in direct service within SUD treatment or IOP services
- Minimum 1 year of program coordination or supervisory experience
- Strong knowledge of HHSC and DSHS standards for SUD treatment, Medicaid billing, and electronic health record systems
- Excellent time management, organizational, and communication skills
- Bilingual in English and Spanish
- Experience with trauma-informed care and adolescent-specific programming
- Familiarity with Joint Commission accreditation standards
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