ITAC Communications Lead

Posting Information Posting Information Posting Number 2025512 Posting/Functional Title ITAC Communications Lead University Pay Plan Title Sr User Service Consultant Location San Marcos Department IT Assistance Center Recruitment Type Open to All Job Type Full-Time Funding Source Permanent Monthly Salary $4,894.00 + commensurate with experience Job Category Exempt Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

• Experience in a communications role.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Exceptional attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Experience in Canva, Adobe Photoshop, and/or Adobe Illustrator.
• Experience with Microsoft 365 Office Tools

Preferred Qualifications

• Bachelor's degree in communications, technical communications, public relations, journalism, or related field of study.
• Experience in higher education.
• Experience in media relations and crisis communication.
• Proficiency in using website editing tools and/or web content management systems.
• Knowledge of graphic design and multimedia content creation.
• Experience in Customer Relationship Management (CRM) Tools such as Microsoft Dynamics 365 Marketing.
• Microsoft 365 Dynamics Marketing experience.
• GATO web content management system experience

The IT Assistance Center (ITAC) within the division of Information Technology at Texas State University is seeking a professional to join a customer-focused team dedicated to communication and engagement for the university community on IT topics. This role involves designing, creating, and maintaining various types of technical documentation, and technology publications. The position requires translating complex or technical information into accurate, clear, and concise materials tailored to diverse target audiences. Responsibilities include creating, reviewing, critiquing, formatting, and editing communications, presentations, design documents, and process documents. Additionally, this role involves developing presentation content and organizing IT outreach events for the San Marcos and Round Rock campuses. Some weekend work and after-hours communication are required. Job Duties

• In coordination with the Vice President for Information Technology (VP for IT) office, develop and implement comprehensive communication strategies to enhance ITAC's brand and public image.
• Create, edit, and distribute content across various communication platforms, including press releases, newsletters, and ITAC's website.
• Manage and maintain ITAC's support website which includes technical support documentation related to a variety of IT services.
• Monitor and analyze the effectiveness of communication strategies and adjust as necessary.
• Collaborate with internal teams to ensure consistent messaging and formatting.
• Develop and send IT service disruption communications and provide timely responses to the university.
• Plan and execute outreach events, including presentations to faculty, staff, students, and the greater university community.
• Manage and mentor student employees, providing guidance and support to help them develop their professional skills.
• Work some weekends and send communications after hours as needed to keep the university community apprised of IT service status changes.

Additional Information to Applicants Please attach the following writing Prompts: Prompt 1: The Division of Information Technology is launching a new service in collaboration with the Division of Marketing and Communications. The new service, Canva, is available to all Texas State University students, faculty, and staff. Your task is to draft an email announcing the service to the Texas State community. The email should include an appropriate graphic and the Texas State conscribed email list statement: “This message was sent to all members of a mailing list established and maintained by Texas State University. Your inclusion in this list results from your relationship and status with the University and is not optional.” Prompt 2: The Division of Information Technology is temporarily taking down a service for routine, scheduled maintenance. The service, Catsweb, will be unavailable for three days. Draft an email to faculty, staff, and students letting them know about the scheduled service interruption. Prompt 3: The Division of Information Technology is decommissioning a long-standing service used by faculty and staff across the university. The service, Department Shared Drive, will be decommissioned in 8 months. According to the project plan, an initial message to Deans, Directors, and Chairs is needed before an all-faculty message is sent.

• IT Assistance Center will not sponsor or transfer visa sponsorship for this position.

Job Open Date 05/30/2025 Job Close Date (posting closes at midnight) Open Until Filled Yes Normal Work Days Monday, Tuesday, Wednesday, Thursday, Friday Normal Work Hours Start 8:00AM Normal Work Hours End 5:00PM Posting Notices You will be required to electronically attach a resume and cover letter to your application. Legal and Required Notices Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions. Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications. Why work @ Texas State?

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, welcoming, and growing universities in the nation.