Event Services Concierge

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Serves as the liaison between Event Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups to ensure a smooth & seemless event.

• Assist Event Service Managers as the onsite liaison between Meeting Planner and operational departments
• Manage and assist all aspects of events to include day to day coordination
• Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.
• Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.
• During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
• Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up
• Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.
• Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer’s satisfaction.
• Check in multiple times throughout the day to assist with changes/updates.
• Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.
• Be actively visible on the floor, and always accessible to the customer via phone.
• Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details. Every function room in use should be checked in advance of client arrival.
• Multi-task and prioritize multiple requests and information; time management skills are necessary
• Utilize Opera software for generation of necessary documents and changes as needed, including Banquet Event Orders and Resumes
• Advise Banquet Captains of any pertinent group information, give direction as needed
• Posses detailed knowledge of the hotel meeting space, group dynamics and event details
• Attends weekly Banquet Event Order meetings and weekly resume meetings as needed
• Coordinates and attends pre-convention meetings prior to conference when scheduled
• Special projects as assigned by Director of Event Sales & Services and Director of Food & Beverage
• Operations
• Supports Corporate Social Responsibility and our Planet 21 committee initiatives

Qualifications

• Previous catering, event services, meeting planning experience preferred
• Prefer operations/administrative experience in hotels, with banquet operation knowledge
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
• Developed computer proficiencies, Opera experience a plus
• Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. Ability to prioritize and organize workload to ensure deadlines are met
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
• Customer service oriented with a desire to create memorable guest experiences
• Must possess excellent telephone etiquette skills
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift
• Must be able to work a flexible schedule including evenings, weekends and holidays, with the ability to work a variety of shifts within any given work week.
• Hours vary depending on business levels
• Knowledge of hotel departments and purpose in fulfilling guests needs

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V