UX Researcher

Kforce has a client that is seeking a UX Researcher in Plano, TX. Overview: We are looking for experienced Researchers with expertise leading consumer research efforts to inform digital, design, and strategy. In this role, they will apply knowledge and experience in consumer research and human-centered design to lead and conduct research activities that inform decision-making impacting product, design, digital, and cross-channel experiences. Driven by the ability to uncover consumer needs, challenges, motivations, and aspirations, research insights and recommendations will directly influence the delivery of exceptional experiences. These roles require a deep understanding of user behavior, rigorous research skills, and the ability to collaborate effectively with cross-functional teams to achieve alignment and provide ongoing transparency and rationale. These roles will use MS Office to build reports, capture and analyze qualitative data, and plan research activities. The team uses FigJam for cross-team collaboration and team functions, and Maze is our platform for unmoderated usability and researchers are tasked with reviewing tests prior to launch.

• Bachelor's degree in Psychology, Human-Computer Interaction, UX Research, Cognitive Science, or related field; Or 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
• 4 years of demonstrated experience conducting consumer experience research, employing a variety of approaches including ethnography, contextual inquiry, concept/solution testing, evaluative walk-throughs, card sorts, usability, and similar methods for evaluative research
• Able to perform end-to-end experience and consumer research activities, including planning methodology, conducting consumer interviews, and analyzing qualitative data to inform member experience; 4 years
• Able to analyze and synthesize research findings, distilling complex data into clear and concise reports, presentations, and recommendations; demonstrate the ability to explore and articulate relationships across data points and patterns, synthesize data to increase digestibility, and craft a robust story; 4 years
• Demonstrate knowledge of generative, evaluative and usability research approaches, methodologies, tactics, and conversational prompts, and understand best use case scenarios for applying each of them; 4 years
• Strong collaboration and interpersonal skills, with the ability to work effectively in cross-functional teams and influence decision-making processes
• Proactive and self-motivated, with the ability to prioritize and manage multiple projects in a fast-paced environment
• Demonstrated expertise in analyzing and synthesizing complex data into actionable insights quickly, without sacrificing rigor or the integrity of the data
• Excellent written and verbal communication skills, with the ability to present research findings and recommendations to stakeholders at all levels, including senior and executive leaders