Manager Change & Employee Experience (Hybrid)

Job Summary

The Manager of Change and Employee Experience supports change management strategies, designs and implements processes, metrics and programs that enhance the end‑to‑end employee experience at Baylor Scott & White Health (BSWH). The role plans, develops and implements organizational change and culture programs, builds deep understanding of the employee experience, identifies pain points, and gathers and analyzes data from multiple sources. Consistent leading practices are applied across change management programs and the employee experience with minimal disruption to BSWH operations.

Essential Functions of the Role

• Supports the development and implementation of the change management methodology and enterprise standardization.
• Assists in the development, delivery, and tailoring of change plans to address ongoing needs and business objectives.
• Ensures consistent leading practices across journeys, solutions and experience initiatives.
• Assists in the identification of CX and EX interdependencies and contributes to resolution.
• Leverages customer and employee insights to make data‑driven, customer‑centric decisions that support employee and customer satisfaction.
• Responsible for development and execution of measurable, results‑based strategies and related deliverables that support experience programs.
• Leads BSWH's end‑to‑end employee experience design efforts – from framing the problem and ideation through implementation.
• Utilizes human‑centered design practices to tackle complex problems and enhance employee experiences.
• Works closely with cross‑functional stakeholders to look at the full organizational ecosystem and ensure experiences resonate as intended.
• Shares insights and data through strong narrative writing and storytelling and clear, thorough recommendations based on the analysis.

Key Success Factors

• Highly organized, energetic, and creative thinker.
• Previous consulting experience preferred.
• Strong analytical skills with the ability to translate analysis into recommendations.
• Track record of working across multiple teams to build, operationalize, improve, and scale programs.
• Strong oral and written communication skills.
• Experience designing and leading business transformation projects.
• Ability to succeed in team‑based or independent environments.
• Well‑organized with the ability to handle several projects/clients simultaneously.

Benefits

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar‑for‑dollar match up to 5%.
• Tuition Reimbursement.
• PTO accrual beginning Day 1.

Note: Benefits may vary based upon position type and/or level.

Qualifications

• Education – Bachelor’s or 4 years of work experience above the minimum qualification.
• Experience – 5 years of experience.