HVAC TB Warranty Support Coord

This position is Remote only:

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

· Competitive salary and bonus plan

· Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

· Extensive product and on the job/cross training opportunities With

outstanding resources

· Encouraging and collaborative team environment

· Dedication to safety through our Zero Harm policy

Check us Out:  A Day in a Life at Johnson Controls :

How you will do it:

Under general supervision from the Warranty Team Manager, you work directly with the customers, TBSM's, the Customer Resource Coordinators and Warranty Administration Group to manage warranty claims. You will be the branch advocate and liaison between the branch and Warranty Administration Group.

• Receive all warranty service calls

• Correctly open warranty SRs with the proper information and in the correct status

• When appropriate initiate a warm handoff between the customer and the CRC for scheduling

• Manage the warranty claim through the life cycle of the SR

• Continual communication with the branch including TBSMs and technicians

What we look for:

• Minimum of 2 years service industry experience.

• Experience with Nxgen software

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

• Able to prioritize work activities based upon financial impact to desired business goals.

• Demonstrated competence in written and verbal communication skills.

• Experience and/or basic project accounting or costing principals.

• Able to positively represent Johnson Controls and communicate with others at varying levels.

• Able to influence diverse teams to accomplish tasks/goals.

• Able to use Service Management software and financial accounting systems.

HIRING HOURLY RANGE: $21.92-26.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at