Lead Application Systems Engineer
- Incident Management (Following ITIL Model)
- Server Deployment
- Application Management
- Change Management
- Monitoring and alert response
- Continuous Improvement through analysis and understanding of the business needs
- Vendor Relationship Management
- Hotel specific technologies
- Audio Visual Services Applications
- Compliance & Security Standards
- Communications with internal users and external vendors
- Documentation for end users
Qualifications Required:
- 8+ years of experience supporting IT Infrastructure Systems & Network environments and/or 6 years with advanced degree
- 2+ years of experience supporting Windows environments including but not limited to:
- Recent editions of Windows Server Administration and maintenance
- Basic understanding of application troubleshooting
- Microsoft Office/365
- Scripting protocols (Powershell, VBS, Python, etc.)
- Bachelor's degree in Computer Science, Computer Engineering, or other relevant field and/or additional relevant IT related experience
- Limited immigration sponsorship may be available
- Ability to travel 0-10%, on average, based on the work you do
Preferred:
- 2+ year supporting Project Coordination/Mgmt
- MCSE, Azure/AWS/GCP Cloud Certifications
- General understanding of cyber security best practices
- Strong written and verbal communication skills to variety of end users (including interns to Executives)
- Eager to learn new applications and systems
- Team oriented
- Troubleshooting mindset
- Ability to prioritize under pressure with calm demeanor
- Familiar with the following
- Windows Server 2016-2022
- Access control systems
- VMWare ESXi hosting
- Infor HMS and Sales & Catering platforms
- Hotel Guestroom technology (InfoValue/Crave/JamF MDM solution)
- Root Cause Analysis process
- Basic IP scheming
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