L2 IT Support - On Call
Kforce has a client in Austin, TX that is seeking a L2 IT Support - On Call. Summary: Join a dynamic environment where your technical expertise drives seamless operations. This role provides Level 2 support for user issues, escalations, and service requests across Windows, macOS, and mobile platforms. As IT Support, you will troubleshoot system/application errors, resolve access issues, and escalate critical matters when needed. Key Responsibilities:
- Deliver advanced IT support and ensure timely resolution of technical issues
- Manage Microsoft Intune policies, profiles, and device compliance; support onboarding/offboarding through Intune enrollment
- Administer Microsoft 365: user management, mailbox configuration, license assignment, and security groups
- Support Teams, OneDrive, SharePoint, and Exchange Online operations
- Maintain documentation and adhere to security and governance standards
- Execute tasks in a fast-paced environment, ensuring clarity and quality outcomes
- Track time accurately and provide regular status updates
- Handle all data with strict confidentiality and compliance
- 3+ years of experience in IT support (Level 2 or advanced helpdesk)
- Hands-on experience with Microsoft Intune/Endpoint Manager, Office 365/M365 Admin Center, and Windows/macOS/iOS/Android support
- Strong troubleshooting skills, ability to work independently, and excellent communication/documentation abilities
- Familiarity with ticketing systems, remote support tools, and identity management
- Approx. 20 hours/week; flexible as agreed
- Operates under client direction while provider remains employer of record
- Work product is owned by the client; confidentiality is critical
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