Manager II Retail Contract Management-LBCS

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Job Summary

This position entails overseeing all operational activities related to Retail Contract Management for the Large Business Markets customer base within the Large Business Customer Services (LBCS) department at Vistra Retail. The role encompasses managing the entire life-cycle of retail contracts for large business customers including initial requests drafting negotiation execution ongoing management and eventual renewal or termination. The incumbent will ensure robust management of business stakeholder relationships with third parties adherence to all legal and regulatory requirements and vigilant monitoring of contract performance to ensure that all terms and Key Performance Indicators (KPIs) are met.

Job Description

Key Accountabilities

Supervise train and provide guidance to the retail contract management team at Sierra and in Bogota Columbia.

Report on contract status performance and key metrics to senior management and other stakeholders.

Provide expertise to leadership on contractual and business issues.

Ensure all contracts adhere to relevant laws regulations and internal company policies.

Analyze contractual terms to identify potential risks and develop strategies to mitigate legal or financial exposure.

Lead negotiation for complex agreements to secure the best possible terms for the company and act as the main point of contact for contract-related matters with external partners.

Implement and manage contract management software and develop company-wide procedures to streamline the contracting process and increase efficiency.

Education Experience & Skill Requirements

5 years experience managing/supervising teams of professional employees

Demonstrated track record of increased work responsibility

Experience working in the electricity industry customer contracts and/or competitive retail markets

Significant knowledge and experience in Salesforce

Significant understanding of Retail Business Operations policies and practices

Demonstrated ability to work effectively in a rapidly changing environment

Excellent analytical organizational and time management skills

Advanced communication skills that translate to Sales Management and Executive Leadership

High School diploma or equivalent

Key Metrics

Vistra Retail Scorecard initiatives

LBCS service levels quality controls and timeliness metrics

Annual departmental budget (cost management) management

Qualitative and quantitative metrics related to all LBCS departmental goals

Job Family

General Services

Company

Vistra Retail Operations Company

Locations

Irving Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.

Required Experience:

Manager