Client Services Administrator

At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of teamwork, accountability, integrity, clear communication, and positive attitudes.

We are currently looking to add new talent to our growing team!

About the Role:

The remote Client Services Admin provides administrative support to our FileSmart team. This position is responsible for collaborating with dealer clients, completing administrative computer-based tasks, and working closely with internal teams to ensure success of our warranty reimbursement filing process.

Qualified Candidates Need:

• 1+ years of automotive experience or office experience
• Demonstrates enthusiasm and persistence in communicating with clients and team members
• Ability to maintain focus while performing repetitive, computer-based tasks
• Must be able to work independently, execute defined processes, and be well organized
• Must be attentive to detail, able to effectively manage time, manage multiple accounts and priorities, and able to work well in a remote environment
• Strong knowledge of Google Workspace and Microsoft Office
• Ability to learn new software applications and be comfortable working on diverse types of computer programs

Essential Duties & Responsibilities:

• Effectively communicate regularly with internal and external contacts via phone and email
• Digitally obtain invoices from Dealership Management Systems via secure remote screenshare or filesharing
• Review invoice data sets to ensure validity, and utilize PDF editing tools to prepare the data sets
• Utilize proprietary software to identify patterns in dealer’s warranty data
• Review daily/weekly reports and provide updates to management as necessary
• Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc.
• Ensure defined processes and verbal instructions are followed and completed in an efficient manner and that priority items are addressed within the given timelines
• Other duties and special projects assigned or approved by management

In Return for Your Expertise, You Will Receive:

• Excellent benefits including health, dental, and vision insurance, stock options, professional development opportunities, 9 paid holidays, and 15 days PTO.
• A welcome “swag bag” with branded clothing as an official welcome to the team.
• The chance to work for an organization that puts people first and fosters a culture of teamwork, integrity, communication, accountability, and positive attitude!

Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply.

Compensation Range: $18-$20/hr