Client Program Manager

Short Description:

Bowman has an opportunity for a Client Program Manager to join our team in San Antonio, TX.

At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That’s why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients.

Overview:

Manage and oversee the operational aspects of multi-disciplinary projects and programs to ensure they are completed on time, within budget, and meet quality standards. Support project teams by coordinating resources, equipment, meetings, and information. Develop and implement business and business development strategies to drive growth and profitability.

Responsibilities:

Leadership and Direction

• Receive broad guidance from senior-level management relating to overall key objectives, critical issues, new concepts, and policy matters and general parameters for execution.
• Manage people and processes to ensure effective execution.
• Provide leadership and direction in developing short- and long-term client relationships.

At the Operational and Company Level

• Identify, formulate, and provide execute strategic initiatives for regional business growth aligned with the corporate long term strategic plan.
• Develop recommendations and alternative solutions for divisional, regional, business unit management.
• Ensure continually improved levels of service and quality and increased customer satisfaction through oversight of the project implementation, including assurance of collaboration and coordination among all stakeholders and mitigation of operational impacts.
• Assist Regional Manager in accomplishing the service line’s (client’s) day-to-day tasks and responsibilities, including attending meetings, making project related decisions, reviewing and signing documents, and responding to senior management requests in his/her absence.
• Assure conformance with company philosophy, policies and procedures. 
• Coordinate and manage multi-disciplinary teams including research, due diligence, creation of project/ program implementation plans, production and technical design of drawings, specifications, surveys, studies, reports, project documentation, construction administration, and other products and services.
• Communicate effectively with clients, internal and external project teams, sub-consultants and
• Coordinate the development of project proposals, budgets, cost standards and
• Analyze, present, and select the appropriate project plan based on the client's criteria and project
• Organize and prioritize multiple tasks to complete the design in a sequential efficient
• Develop, monitor and communicate project schedules, budgets, billing, progress and scope.
• Assess project risks and provide solutions.
• Act as the client point of contact and adapt to changes in process and scope.
• Oversee submittals to local/state/federal agencies.
• Work to streamline operational processes through SOP’s, software development, etc.
• Business Development
  • Foster and develop positive client and project team relationships to increase business.
  • Assist with marketing of the firm’s capabilities to establish new clients and enhance relationships with existing clients, external partners, and government agencies.
  • Primarily responsible for the development of the local geography and markets across multiple business lines to include engineering and technical design, production of drawings, specifications, surveys, studies, reports and other products and services.
  • Understand client challenges and strategize on how the company can provide value and services.
  • Gather and analyze market intelligence to determine customer, critical success factors, and new project opportunities.

Success Metrics and Competencies:

• Ability to work independently and within a team environment.
• Ability to effectively communicate with all levels of the organization and with external partners.
• High degree of discretion and ability to manage highly confidential information.
• High level of motivation and a problem-solving attitude.
• Strong sense of urgency in responding to constituents.
• Effective verbal and written communication skills.
• Strong work ethic and commitment to quality.
• Commitment to promoting the reputation of the company through quality of work and attention to detail.
• Commitment to becoming a “citizen” of the broader organization, breaking down barriers and silos.
• Outstanding client management skills.
• Commitment to driving profitability and growth.
• Ability to be a self-starter with strong marketing/business development skills.
• Focus on improving return on investment.
• Understanding and accurate interpretation of consulting business principles, financial reports and metrics.
• Data analysis and interpretation skills.
• Ability to collaborate with stakeholders across the organization to successfully facilitate the execution of proposals, contracts, and other agreements.
• Thorough understanding of governmental building codes and regulations.
• A proven track record of innovation, leadership and creativity.
• Strong project management and communication skills.
• Outstanding technical and computer skills.
• Proven marketing and business development skills.
• Ability to synthesize complex information, coordinate and manage multiple projects, and multitask and prioritize deadlines demonstrated by work experience and/or academic record.
• Ability to compose professional business-related correspondence, accurately proofread documents and read, interpret and understand Civil and Architectural Drawings.
• Experience in managing processes and people.

Qualifications:

• Bachelor’s degree business administration or related field, or equivalent commensurate experience is required.
• Bachelor's degree in civil engineering, architecture, related discipline or equivalent construction or development experience is a plus.
• Ten or more (10+) years of experience within the A/E industry to include a minimum of five (5) years progressively more responsible project and program management experience.
• Familiarity with Deltek ERP systems, AutoCAD and
• Knowledge of project management from conception to delivery.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), web browsers (Microsoft Edge and Google Chrome), Adobe Acrobat and/or Bluebeam.
• Proficiency in advanced Microsoft features such as pivot tables, Power Automate, Power BI, and graphical Information Portals is a plus.
• Project Management certification(s) or progress towards such certifications preferred (PMP, CAPM, CSM, CompTIA, etc.).

Physical Demands and Working Environment:

• Primarily indoor professional office environment which may include exposure to bright/dim light, noise, fumes, odors, and traffic.
• Mobility around an office
• Partly outdoor work environment which may include exposure to outside weather conditions, varying temperatures, excessive noise, and/or potential hazards.
• Mobility around a job/construction site to include walking, bending, crawling, climbing, squatting, or kneeling and wearing of required Personal Protective Equipment (PPE).
• Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Primarily local travel during the business day, although some out-of-the-area and overnight travel may be required according to the needs of the business.
• Occasional lifting or carrying up to 20 Occasional pushing or pulling up to 20 pounds.
• Occasional reaching outward or above

#LI-MM1

About Bowman:

Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We’re committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow.

A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed.

Our comprehensive benefits package includes:

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings plan with company match
• Paid time off, sick leave, and paid holidays
• Tuition reimbursement and professional development support
• Discretionary bonuses and other performance-based incentives
• Employee Assistance Program (EAP), wellness initiatives, and employee discounts

Eligibility for certain benefits may vary based on position, location, and employment status.

Job Description Disclaimer:

Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice.

Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you’d like more information on your EEO rights under the law, please click here .

Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace.

If you have any questions about the application process, please email [email protected] .