Community Bank Quality Control Operations Specialist I

: Job Summary:

• The Community Bank Quality Control Operations Specialist is mainly responsible for the Quality Control review function of the Community Bank new accounts and maintenance. Provides documentation review of account documentation for new accounts and maintenance. Building knowledge of Community Bank Operations departments, Account Documentation requirements, Account Products and Legal Entity Requirements.

Responsibilities and Duties: Aid Community Bank personnel concerning new account documentation, and account opening procedures, through Doc-Review, Synapsys CRM, emails, and phone calls.

• Conduct a daily review of all new account and maintenance following established procedure.
• Provide “Point of Contact” assistance for bank wide personnel concerning new account documentation
• Provide “Point of Contact” assistance for high level assistance with POA and Trust Documents, Business Document requirements, IRA's, HSA's, Beneficial Ownership (includes general questions and document follow-up), MANTL and Notary procedures.
• Daily updates on QC Exception Reports for New Accounts, Maintenance, Account Revisions and Closed Accounts.
• Assist branches with Notary Renewals and New Notary needs.
• Maintain knowledge of bank products and promotions.
• Project Management of small to medium projects
• Attention to regulatory requirements and compliance training applicable to position (Bank Secrecy Act, Customer Information Privacy etc.)
• Create Policy and Procedure
• Maintain knowledge on bank products, promotions and rates.
• Monitor and correspond via multiple email inboxes daily (i.e., Doc Review, and Quality Control email as well as Synapsys.
• Integrity, discretion, and respect for confidential information are absolutely essential.

Job Skills and Qualifications:

• Good analytical and problem-solving skills
• Must have excellent customer service and phone skills
• Ability to communicate professionally without grammatical errors by email
• Ability to work independently, handle multiple tasks and meet deadlines.
• Microsoft Word/Excel
• Travel to any branch location may be required
• High School diploma or its equivalent.
• At least 3 years of branch experience including New Accounts, Teller, and Branch operational responsibilities.

Company Overview: Truth in Texas Banking. That's what we're about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 and 2021 we were listed on Fortune's 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we've built a bank forever rooted in truth, transparency, and uncompromising integrity. We know our strongest asset is the passion, authenticity, and talent of our people. We focus on the growth and development of each team member to unlock potential to “Be Your True Self.” Our “True You” culture is made up of five pillars: 1. Be Mindful 2. Be Healthy 3. Be Better 4. Be Prosperous 5. Be Faithful With this as our foundation, we've built a bank of people who are transparent, tell the truth, and act with integrity. We unite together in common purpose - caring deeply for our clients and communities, communicating openly with each other, and treating everyone with respect. Visit our website at and come see how we're bringing truth and transparency to Texas banking. Veritex Community Bank does not accept unsolicited resumes from recruiters or employment agencies. Veritex Community Bank is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, Veritex reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Veritex Community Bank. If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at [email protected]. Work environment and Physical demands: The employee may occasionally lift and/or move up to 25 pounds. The employee may occasionally stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl. The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Disclaimer: This is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Veritex Bank reserves the right to amend and change responsibilities to meet business and organizational needs. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Veritex Community Bank is an equal opportunity employer. Veritex Community Bank Corporate Human Resources, Dallas, Texas. We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.