Customer Service Rep

The CSC ServiceWorks Story:

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

Overview:

Position Summary: Bilingual ability to read, write and speak in Spanish is highly desirable

Primarily responsible for providing direct customer service, support analysis and issue resolution. This role will be focused on partnering with the internal teams to resolve customer service needs through proactive customer interactions. This position plays a vital role in ensuring Total Customer Satisfaction through efficient request resolution process

Key Job Responsibilities:

• Provide direct customer support for customers contacting the Customer Support Center
• Coordinate with internal teams as needed to ensure service level commitments are achieved and the customer is communicated to proactively throughout the process
• Build internal/external relationships through exceptional problem solving skills and consistent follow-through
• Involved in problem resolution by effectively communicating with other departments and the customer
• Educate customers on company products and services
• Ensure all interactions with customers (both internal and external) are professional and courteous
• Support customer needs in a timely and consistent manner and model exemplary customer service behaviors, with the customer
• as the primary focus
• Meet performance targets and Customer Service team goals
• Assist with tours for existing and potential customers
• Perform proactive calls (as required) to customers to review service performance and to develop service resolution plans and potential opportunities
• Research billing problems; provide support and training as needed
• Ensure compliance with Federal, State and Local laws, as well as, company policies and procedures
• Ensure data integrity
• Assist in conversions as necessary
• Maintain working partnership with internal teams
• Other duties as assigned, to include Special Projects

Benefits & Perks:

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

What we’re looking for:

Required Education & Experience:

• Bilingual ability to read, write and speak in Spanish is highly desirable
• High School Diploma or equivalent; or 1-3 years related experience and/or training; or equivalent combination of education and experience
• Associate’s degree preferred

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.