Customer Support Specialist

Job Description

Job Description

Company Description

About Us

At Nexmos Design, we are more than just a creative agency—we are innovators shaping the future of visual identity and brand development. Our mission is to blend cutting-edge design with strategic insight to empower businesses to thrive in a competitive marketplace. With a collaborative and growth-driven culture, Nexmos Design is committed to fostering talent, encouraging leadership, and delivering excellence across every project.

Job Description:
We are seeking a dedicated and professional Customer Support Specialist to join our team in Houston, TX. In this role, you will serve as the primary point of contact for our clients, providing timely and effective assistance to ensure a positive customer experience. You will work closely with internal departments to resolve issues and enhance service delivery.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and ticketing system

• Troubleshoot issues and provide accurate information and solutions

• Document customer interactions and maintain detailed records of issues and resolutions

• Collaborate with internal teams to address and resolve complex customer concerns

• Identify patterns in support requests and suggest improvements to processes and services

• Follow up with customers to ensure satisfaction and issue resolution

• Uphold the company’s standards for customer care and communication

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred

• 2+ years of experience in a customer service or support role

• Excellent verbal and written communication skills

• Strong problem-solving and organizational abilities

• Ability to multitask and manage time effectively

• Proficiency with CRM systems and Microsoft Office Suite

• A calm, patient, and empathetic attitude when dealing with customers

Benefits:

• Competitive salary ($62,000 - $68,000/year)

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for career growth and professional development

• Collaborative and supportive team environment

• Comprehensive training and onboarding program