Customer Service Representative I

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about .

More information can be found on stewart.com . Get title industry information and insights at stewart.com/insights . Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Job Description

Job Summary

The Customer Service Representative in Client Support at Informative Research serves as a frontline resource for mortgage industry clients, providing expert assistance across multiple systems to troubleshoot and resolve inquiries related to credit reporting and mortgage origination products. This role requires strong technical aptitude, systems thinking, and customer service skills to navigate and support complex workflows involving Tri-Merge credit reports, supplements, and other credit-related services. CSRs ensure timely, accurate, and empathetic communication while maintaining high standards of quality and compliance in a fast-paced environment.
Job Responsibilities

• Responsible for answering routine questions and issues about products and services from internal and external customers
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Performs a wide range of support functions to assist in departmental processes
• Follows clearly defined procedures to complete daily tasks and responsibilities
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Uses basic communication skills to address internal and/or external clients and/or team members
• Individual contributor working under direct supervision with little autonomy
• Performs all other duties as assigned by management

Education

• High school diploma required; Bachelor’s preferred

Experience

• Typically requires 0-2 years of related work experience

Equal Employment Opportunity Employer

S tewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [email protected] .

Benefits

Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.