BILINGUAL CALL CENTER - WFH IN THE USA
- Processing routine and complex inquiries to provide high quality service to internal and external customers
- Handling inquiries involving group life, disability and absence including claims, medical underwriting, and continuation of coverage
- Handling first notices of loss for group life, disability and absence claims via telephone and non-phone channels of work
- 6 months of Contact Center or CSR experience
- Ability to handle tough conversations
- Bilingual Spanish/ English preferred
- Insurance industry knowledge
- Proven ability to navigate through multiple systems and applications
- Data entry skills
- Call Center
- Active Listening
- Telephone Etiquette
- CRM
- Customer Service
- Customer support
- contact center
- insurance
- Hospitality
- answering calls
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