Claims Program Specialist

JOB SUMMARY

The Claims Program Specialist provides comprehensive administrative and operational support for the assigned Marriott Claims Services (MCS) regional office. This role coordinates office functions, manages key processes, and supports all MCS team members. The position reports to the Regional Director and works closely with associates, hotel operations, leadership, risk management partners, and external vendors.

CANDIDATE PROFILE

Education and Experience

Required

• High School Diploma or GED.

• 1+ years relevant experience.

Preferred

• Strong proficiency with computer software and applications, including Microsoft Office 365.

• Knowledge of claims processing.

• General database experience – moderate proficiency.

CORE WORK ACTIVITIES

Support the administrative needs of MCS-Central Region and Risk Management, including but not limited to:

• Process daily checks in accordance with the Centralized Check Printing Policy & Procedure Manual.

• Manage postage, outgoing mail, and FedEx shipments.

• Provide backup support for physical evidence management, office supply coordination, hardware maintenance, and general administrative tasks as needed.

• Assist with P&PM revisions, best-practice guideline updates, and monthly organizational chart maintenance as needed.

• Complete special projects and other administrative tasks assigned.

Support the administrative needs of MCS-Eastern Region and Risk Management, including but not limited to:

• Retrieve the daily NY-C-8.4 form from the Genex/Enlyte portal and distribute accordingly.

• Process NY e-case access requests through the NYWC site for vendors completing IMEs requested by adjusting staff.

• Manage vendor payments and ensure W-9 compliance.

• Complete Special Funds reimbursement requests and maintain the NY Penalty spreadsheet.

• Handle ISO claim requests.

• Compile claim file documentation for defense counsel.

• Assist with Public Goods Pool payments, NY 148 Acknowledgements, and Document Imaging as needed.

• Complete special projects and other administrative tasks assigned.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only : Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.