Desktop Support Technician, IT Operations
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Houston, TX. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, collaborate across IT operations to improve processes and complete projects. What You'll Do Provide onsite and remote support for computers and mobile devices Troubleshoot hardware and software issue primary on Windows and MacOS. Some Linux experience preferred Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues Create, edit, and improve technical articles and other procedures for systems at Tesla Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issues Manage day to day tickets and resolve issues within SLA’s as defined by IT Operations policy Take ownership of special projects, involve relevant teams and ensure completion in a timely manner What You'll Bring Minimum of 4 years desktop support experience including Windows, Mac Linux experience preferred Experience troubleshooting engineering applications preferred Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner Excellent customer service skills, strong attention to details with excellent follow up Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Recommended Jobs
Automation Test Engineer- Vice President
The Automation Test Engineer is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The ove…
Urgent Care Veterinarian
Urgent Care Veterinarian (DVM/VMD) Position Overview A full-service small animal hospital in Dallas is seeking a compassionate Urgent Care Veterinarian to support expanded evening hours (u…
Additive Manufacturing Engineer
The Engineering Operations Manager will work closely with the Technical Director to ensure that strategic goals are translated into effective day to day operations. As we scale, this role will bri…
Bariatric Surgery Program Manager - Dietitian
At Houston Methodist, the Bariatric Surgery Program Manager position is responsible for the planning and coordination of clinical and quality initiatives to improve outcomes and achieve business objec…
PeopleSoft FSCM Business Analyst
Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives. Analyzes user requirements, procedures, and problems …
Product Line Director, US Retail Energy
We are seeking an experienced Product Line Director to lead the strategic direction and execution of the US Retail Energy product line within our SaaS portfolio. This senior leadership role will be r…
Lot Attendant/Sales Porter
We are looking for a full-time Lot Attendant/Sales Porter at Hiley Mazda of Fort Worth. At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the be…
Inventory Control Specialist - Headworks International, Inc.
Position Summary Are you interested in joining a team dedicated to solving the world’s critical water shortages? Are you highly organized, detail‑oriented, and ready to support a busy, dynamic off…
Construction Manager
Construction Manager JOB-10045981 Anticipated Start Date March 16, 2026 Location Winnipeg, MB Type of Employment Contract Employer Info As a global leader in a…
HOUSEKEEPER LEAD (FULL TIME)
Crothall Healthcare We are hiring immediately for full time HOUSEKEEPER LEAD position. Location: THR Denton - 3000 North Interstate 35, Denton, TX 76201. Note: online applications accepted only.…