Monitoring Center Agent Lead

Monitoring Center Agent Lead Location Richardson, TX :

Monitoring Center Agent Lead

Overview

When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is looking to hire a Security Intervention Specialist. The primary function of the Security Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. This is a 24/7 call center environment that requires individuals to sit for long periods of time.

Pay: $18.00 per hour

Schedule: Evening shift (3:00pm - 11:00 pm)

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Provides coaching and feedback to operators; identifying areas for training to ensure alarm board panels/video alarms/burglary and fire alarms/call center is operated accurately while meeting goals and deadlines
• Serves as a resource in answering questions regarding interpretation of data to be keyed or verified
• Training and development of new and existing staff
• IT support or technical support background is a plus
• Investigates and professionally resolves inquiries and complaints that require Supervisory level intervention
• Respond to customer inquiries
• Compiles and reviews daily/weekly reports to guarantee standards for quality and productivity are maintained
• Develops and maintains a team-oriented relationship with other departments, so that, company goals and objectives are met or exceeded
• Performs the work of the Security Intervention Specialist/Customer Service Rep in order to meet high volume demands when necessary
• Must attend scheduled meetings and company training meetings and seminars as required
• Performs other duties as assigned by MaRC Manager or Assistant Manager
• Assists with coordinating company functions, promotional events, employee reward/recognition programs, and meetings
• Maintains strong working knowledge of current company policies and procedures, recommend improvements as needed
• Assists with other special projects as requested by Manager
• Assists with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or Equivalent
• Must have language skills to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to effectively verbally communicate to another in the English language to direct, control, and/or assist in the event of a crisis
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized and able to keep executive on track with required information available at all times
• Proficient in all Microsoft Office applications
• Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.

Preferred Qualifications:

• Minimum of two years (Concurrent) experience in law enforcement, security or the military
• Minimum of two years' experience controlling cameras; one year being in a security industry and/or position

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Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:

Requisition ID

2024-1153595