Spanish Bilingual Collection Agent

:

MUST speak fluent Spanish and English to be considered.

COMPENSATION (Spanish Bilingual Test Required to Pass) :

• $13 hr. starting base pay; additional ++$2 /hr. bilingual shift differential
• Plus, Bonus potential based on performance, and daily/weekly/ monthly incentives/prizes

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
• Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
• Follows Client Operating Standards, State and Federal Legal Requirements and Regulation in regard to Collections.
• Accurately and thoroughly notates each account with efforts performed and results attained.
• Handles PCI Data confidentially and securely.

SCHEDULE :

• Training 1st and 2nd week: Mon-Fri 8am-5pm
• Mon-Friday 8-hr shift between 8am-7pm
• Required one late night a week between 12am-9pm
• One Saturday a month

MINIMUM QUALIFICATIONS:

• High School Diploma/GED required
• Must be 18 years of age or older
• Client requirements for this campaign require a clean background check and a negative drug test result
• Effective communication, negotiation, and problem-solving skills
• Ability to multi-task in a production driven environment
• Must be comfortable navigating between multiple computer screens and systems

SWC GROUP BENEFITS:

• Holiday and Vacation Plan
• Medical, Dental and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Plans
• HSA (Pre-tax) Savings Account
• 401(k) Plan with matching contribution
• Employee Referral Bonus
• Paid Training Program

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center

Work Location: In person