IT Technician

IT Technician – Epic Pain Management

Epic Pain Management is dedicated to providing exceptional, patient-centered care through innovative and compassionate pain management solutions. We pride ourselves on professionalism, teamwork, and a deep commitment to helping our patients achieve relief and recovery.

Work Environment

IT Technician will work in an office setting, and travel between sites (Field Service) to support infrastructure.

Why Join Epic Pain Management?

At Epic, every patient interaction matters. You’ll be part of a supportive, growth-driven team where your work directly impacts both patient care and the overall patient experience.

Our benefits include:

• Paid time off, paid holidays, and 401(k) with a 4% employer match
• 80% employer-paid medical insurance for employees, with optional dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs

Key Responsibilities

• Technical Support: Responding to user requests, troubleshooting, and diagnosing hardware/software issues via email, phone, or in-person.
• Hardware & Software Installation: Setting up, configuring, and updating laptops, desktops, printers, and software applications.
• Network Maintenance: Monitoring and supporting LAN/WAN, routers, switches, and firewalls.
• User Management: Creating, managing, and maintaining user accounts (e.g., Active Directory, Microsoft 365).
• Security & Data Protection: Installing anti-virus, updating security patches, and ensuring data security protocols are followed.
• Documentation: Maintaining detailed records of repairs, system updates, and equipment inventory.
• Education: Associate degree in IT, Computer Science, or equivalent experience/certifications (e.g., CompTIA A+, Network+).
• Technical Skills: Proficient in Windows/macOS, networking protocols (TCP/IP), and hardware maintenance.
• Soft Skills: Strong problem-solving, communication, and customer service skills.

Requirements

• Education: Associate degree in IT, Computer Science, or equivalent experience/certifications (e.g., CompTIA A+, Network+).
• Technical Skills: Proficient in Windows/macOS, networking protocols (TCP/IP), and hardware maintenance.
• Soft Skills: Strong problem-solving, communication, and customer service skills.