Office Manager for Growing Maid Service
- Implementation and execution of The Complete Experience
- Embrace and adhere to company General Standards
- Understand completely all policies, procedures, standards, specifications, guidelines and training programs
- Oversee and administer all personnel decisions; including hiring, firing, disciplinary and motivational tasks.
- Directly involved in all training activities; including New Hire Orientation and field work inside a client's home
- Provide high level customer service and oversee customer satisfaction throughout the Office Location
- Provide direct sales support via telephone, email and face to face interactions
- Provide scheduling and customer relations management (CRM) using company software package
- Report, distribute and monitor all Team Member compensation
- Collect, receive and deposit personal checks, cash and/or credit card payments
- Ensures quality control of all Team Members; including house cleanings and office functions
- Storage and organization of all Customer and Team Member records
- Monitor and manage cleaning equipment/supplies and office equipment/supplies
- Manage Information Technology (IT) infrastructure
- Provide on the ground marketing support involving direct contact with the local community
- Maintain and ensure office cleanliness
- Must be 21 years of age or older
- Must be available for employment from 7:45 AM - 5:00 PM, Monday-Friday
- Must be able to communicate clearly, efficiently and have the ability to motivate a team
- Must have a neat, safe and well maintained automobile
- Must have basic knowledge of Excel
- Must possess basic math skills related to bank deposits and payroll management
- Must possess high school diploma or higher; College degree preferred
- Must be fun
- Must satisfactorily complete a nationwide criminal background check
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