Systems Engineer II- MDM

Job Responsibilities:

• MDM Platform Administration
• Configure and maintain Intune and JAMF policies, profiles, and compliance rules.
• Manage Apple Business Manager and VPP licensing.
• Serve as final escalation for device enrollment and policy issues.
• Security & Compliance
• Implement conditional access policies and encryption standards.
• Coordinate VPN client deployments (PaloAlto GlobalProtect).
• Collaboration & Integration
• Partner with business units to translate needs into technical solutions.
• Lead platform migrations and enterprise mobility security initiatives.
• Support & Documentation
• Provide Tier 3 support and cross-train team members
• Maintain documentation and contribute to process improvement
• Work on and resolve tickets related to mobile devices and IoT devices.

Skills:

• Ability to troubleshoot a variety of technical problems and own issues through resolution while engaging others when needed.
• Advanced understanding of:
• Microsoft Intune: device enrollment, compliance policies, configuration profiles, app deployment, conditional access.
• JAMF Pro: macOS/tvOS management, certificate deployment, security baselines, Apple TV management.
• Enterprise integration: shared device configurations, OOBE workflows, zero-touch deployment, identity provider integration.
• VPN client coordination: PaloAlto GlobalProtect or others.
• Strong communication skills—both verbal and written—with the ability to collaborate across technical and non-technical teams.
• Experience managing both iOS and Android devices.
• Demonstrated ability to work independently and lead initiatives in an enterprise environment.

Education/Experience:

• Minimum 3–5 years of hands-on experience with Intune and JAMF in an enterprise setting.
• Proven track record managing large-scale mobile fleets (5,000+ devices).
• Experience with identity providers (Okta, Entra ID, etc.) and SSO integration.
• Microsoft certifications preferred (e.g., MS-102, MD-102).
• HSD